Integrating with existing channels (phone, email, web) to offer messaging as a contact option
Online PR News – 07-November-2017 – Menlo Park – Chatgrid, a startup that aims to transform businesses-to-customer communications, has announced the launch of the META ‘Smart Contact Assistant’ which bring chatbot innovation to phone, text that immediately responses to customers across phone, email, web, SMS and social messaging.
The META assistant automatically connects the right person at a business with customers through messaging apps like Facebook Messenger, KIK and LINE, which are rapidly becoming the preferred communication channels for the vast majority of consumers. It utilizes a combination of messaging & AI-driven technologies to initiate conversations with customers, then enables a business’s sales or support people to talk to them directly through the company’s existing tools and CRM. More business is enabled web chat on their website and they don’t know how many customers they lost because they didn’t act on when customer look for help.
Chatgrid CEO Herman Yang said, “The number one frustration felt by customers is not being able to talk with a business; our goal with META is to automatically connect them with a business over the messaging apps that everyone uses even with phone call to business”. He added “With META, a business can use e-mail or slack to provide chat support with a customer on Facebook Messenger or Slack to respond to a sales inquiry over SMS. It’s about not losing any possible opportunities to provide responsive, exceptional customer experiences while making life easier for a business and their people.”
Chatgrid has been working with various partners across verticals like e-commerce, education, and local service providers. With the release of META, SMEs will now have access to a free-to-use version of the META platform.
As soon as a business signs up for META, they get a phone number for phone call and text, web chat widget and Facebook messenger is enabled. The customer’s text or phone call is routed to the business through META. The business can customize their automatic responses and design AI interaction to solve their needs. META assist business to view request across channels and help them response.