One of the leading BPOs in India, Shell Transource selects Drishti's IP-based call center suite - Ameyo for its domestic client processes.
Online PR News – 05-January-2011 – – Drishti deploys Ameyo IPCC at Shell Transource to power the company's critical domestic processes. Shell Transource is one of the leading BPOs in India and has country's leading banks, NBFCs and telecom sectors as premium clients. To service the stringent quality needs of such clients, Shell Transource required an industry-grade robust technology solution. Award-winning IP-based communication suite Ameyo became their choice for the same.
Says Girisha R, Area Sales Manager, Drishti-Soft - "Shell Transource is a premiere customer for Drishti. Personally I take this case as a big achievement since the quality standards expected from the Shell Transource team were nothing less than the very best. In fact, the team was skeptical initially about the brand and whether we would be able to deliver. They had started domestic operations on their previous solutions but were looking for a solution that can deliver better in challenging domestic markets. The team evaluated Ameyo on the same platform as their existing industry-leading solutions and found it to be perfect for their processes and chose Ameyo for 3 locations simultaneously."
Domestic BPO environment in India has become extremely competitive and allows only the toughest players to survive. With stringent profit margins to play on; contact centers are challenged with reducing costs at the same time adding value to their services. Shell Transource was looking for a robust solution platform that could map to the business requirements in minimum time. Ameyo IPCC provided Shell Transource with a complete customer interaction management capability solution with powerful outbound dialing module that increases the contact rates significantly. The IVRS and strong routing capabilities of Ameyo add value to customer support processes and deliver high uptimes of the order of 99.95% ensuring business availability for the critical client processes of Shell Transource BPO.
The service oriented and modular architecture of Ameyo support process-specific customizations and seamlessly maps to the dynamic process of the call center. Ease-of-use of each user interface of Ameyo provides for quick acceptance among the different system users. Ameyo particularly scored for the time of delivery and the overall solution costs that were much lower than the other industry-grade solutions Shell Transource was applying.
Talking about the solution, S Sakthivel Murugan, AGM-IT, Shell Transource says - "We were particularly impressed by the easy management of Ameyo. The solution simplifies complex operations and management processes. The user interfaces have been designed from the end-user perspective and function rapidly. We look forward to exploring the solution capabilities further by integrating email and web facilities to value-add to our service delivery. Drishti's team was adept to understand and match our requirement."
About Shell Transource
Established in 1990, Shell Transource Ltd is one of the leading end-to-end customer solutions providers in India. The company offers an array of services that covers voice, non-voice and fulfillment processes over 340 strategic locations across the country. Shell Transource services 15 of the country's leading banks, NBFCs and telecom sectors. With around 4,000 professionals imparting global standards BPO services, Shell has become one of the largest service providers.
Shell Transource Ltd entered into a joint venture with Vertex India, a leading global Customer Management Outsourcing (CMO) and Business Processing Outsourcing (BPO) company operating across a wide range of market sectors and geographies in September 2010 to consolidate its India operations.
About Drishti ( www.drishti-soft.com )
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.