Breezecom, a trusted name in wholesale voice transit services, has initiated an exercise to improve its service processes for improving the quality of its operations.
Online PR News – 01-January-2011 – – Scottsdale, AZ, 30 December 2010 : Futuristic organizations relentlessly try to improve the quality thresholds they have benchmarked for themselves. Breezecom, a well-known player in wholesale voice transit services, is one such player in the industry. The organization has set up a separate committee to explore the areas in service processes where they can make further improvement that will result in better service to its customers.
Stressing on the need of continuous quality improvement, a senior manager in the company stated, “Business processes are much like water which must flow on to keep fresh. An organization needs to keep on improving its processes and services. The room for improvement is always there. If things are allowed to remain static for a long time, they will go stale!”
The three-member committee intends to review all existing processes and engage stakeholders. Their first step is to get feedback and suggestions from the internal staff about the services of the company. The employees are the people who provide the ground level service to the clients, dealing with their emails and answering their calls. This is something which lends weight to their suggestions as they can be aware of things, which the senior management is not.
The committee also plans to request the clients for their feedback as well as suggestions which would later be studied and incorporated wherever necessary. Independent VoIP termination technical and business experts will also be roped in to take their inputs. At the final stage, training sessions will be organized for the employees wherever necessary and resource commitments will be sought from all contributing areas. The company is confident that the exercise would make its services structure more robust and plug loopholes, if any.
About the Company
Breezecom is a pioneer in global VoIP providers business specializing in the Indian sub-continent and the Middle Eastern regions. Their network is based on Genband (formerly Nextone) platform, offering quality ASR, ACD, and PDD services.
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