Those looking for a dealer CRM company will be pleased to know Reynolds and Reynolds Company has given The Higher Gear Group certification in the Reynolds Certified Interface program.
Online PR News – 29-December-2010 – – SCHAUMBURG, ILL. – Dealer CRM company The Higher Gear Group is increasing its ability to provide dealership clients with a greater amount of security when handling their data. The Reynolds and Reynolds Company has given The Higher Gear Group certification in the Reynolds Certified Interface program.
The RCI program will make the transition to ERAccess from ERA easier and assures dealership clients that all updates or enhancements by Reynolds will integrate seamlessly with their Higher Gear Group dealer CRM. All Reynolds users must switch to ERAccess by Jan. 18, 2011. A smooth operation between ERA and The Higher Gear Group will only work through the RCI program, and now that The Higher Gear Group has achieved certification, the transition will be fluid.
“A standardized, supported interface with the DMS helps us serve our customers more effectively and efficiently,” said Robert C. Gruen, The Higher Gear Group President and CEO. “A secure data interface with a Reynolds DMS simplifies our data collection processes and helps us provide our customers with added peace of mind. They know we’re handling their data safely, securely, and reliably, without undermining data integrity in the DMS or diminishing DMS performance. Those are important benefits for us—and our customers—from the Reynolds approach.”
Dealership data handling from a Reynolds dealership management system becomes standardized with the RCI program, and The Higher Gear Group is happy to bring their dealer CRM clients and all customers more assurance their data is safe, secure and in trusted hands. There is no longer a question as to whether The Higher Gear Group’s dealer CRM software and its compatibility with Reynolds.
The Higher Gear Group would like dealer clients to certified integration has the following advantages: Reynolds Certification for safe and secure data access; Complete real-time bi-directional integration of customers with data synchronization; a change in Reynolds equals an update in Higher Gear; Service integration with real-time notification as Repair Orders are opened, updated and closed in accounting; Inventory integration synchronized in real time; Secure integration for Higher Gear Group desking via eZDesk; Full re-capping of F&I deals from Reynolds including profit; Customer Value: How much a customer has spent in your store.*
The Higher Gear Group offers dealer CRM as part of its OVERDRIVE suite of products, which are intended for all dealerships looking to increase profitability and improve customer relationship marketing by using a system that’s unmatched in reliability and performance.
For more information about The Higher Gear Group, visit http://www.highergear.com/ or call 847-843-6800.
The Higher Gear Group delivers eZ to use, factory compliant, search optimized, lead generating, custom websites that are fully integrated in one powerful system.
*Customer Value and full re-capping of F&I deals coming in Spring 2011.