Faith Call Center, an outsourcing services provider with a proven track record, is upgrading its computer-aided telephone interviewing services.
Online PR News – 06-December-2010 – – Moergestel, NL, 06 December 2010 : Faith Call Center, an ITES company with enviable track record, is to make its computer-aided telephone interviewing services even more competent. This would be done by imparting specialized training to the related employees at regular intervals and a multi-tier quality control & tracking system. The decision was taken in a recent meeting of the Faith Call Center top brass. Outsourcing clients will be able to avail computer-aided telephone interviewing services at a competitive price.
Discussing the decision, a senior company executive said, “We have implemented highly specialized Training program for the job. We would closely monitor System & people, fix shortcomings, if any, through multi-tier quality control & tracking system.
Computer-aided telephone interviewing is an integral part of the services of a top notch call center. The system allows clients to rapidly access their customers. A research team designs the questionnaire, analyzes the data and provides the interpreted results in respect of any research a client might wish to undertake. A voice amplitude engine is used to analyze inbound calls. The system can count the number of words used, measure the speed of spoken words and other reflections of human nature conveyed by a person's way of talking.
Explaining the process, the executive further stated, “The computer-aided telephone interviewing (CATI) software we use is integrated with a completely automated system. The rapid-dial feature used for our call center outsourcing services keeps track of reliable data collection for marketing research. With our expert analysis, our clients will get a better understanding of market requirements and customer behavior. ”
About the Company
Faith Call Center is a team of experienced professionals with proven expertise in call center services, data entry services, virtual assistant services and software development. The company is headed by a management team which has 30 plus years of exposure to all aspects of the functioning of ITES units.
Faith Call Center