Medical Claims Experts Provide 21 Recommendations for Health Insurance Reform

Proposal for health insurance reform from the Alliance of Claims Assistance Professionals ( seeks to improve health insurance experience for all participants in the system.

Online PR News – 27-October-2009 – – Austin, Texas and Torrance, Calif. — Who better to turn to for health insurance reform ideas, than the professionals who speak every day to health insurance companies on behalf of patients?

The Alliance of Claims Assistance Professionals, a national organization of consultants who help resolve medical claims issues between patients and health insurers, today released a list of nine goals for health insurance reform and 21 specific steps that would help bring about that reform.

"Our proposal affects all the major participants in our health insurance system," said Lisa Norris, co-president of the alliance. "For example, while we specify changes we'd like to see in insurance coverage, we also advocate standardized patient statements from healthcare providers."

The alliance's proposal covers:

•Insurance coverage
•Insurance regulation
•Administrative efficiencies
•Medicare reform
•Provider reforms

The complete list of recommendations can be found at

"As professionals who step into the middle of contentious medical claims issues, we get a broad view of the interplay between doctors, health insurers and patients," said Becky Stephenson, co-president of the alliance. "Putting these recommendations into action will improve the health insurance experience for patients, providers and insurance companies."

About the Alliance of Claims Assistance Professionals (ACAP):
The Alliance of Claims Assistance Professionals is a national, not-for-profit organization of professionals who assist patients and caregivers with health insurance claims issues. We are dedicated to the growth and development of the claims assistance industry. We educate the media about medical claims issues and claims assistance professionals' (CAP) services, and we support our members with opportunities for development and information sharing.

Our members represent our clients' best interests and work solely on their behalf. We provide clients with the information they need to make informed decisions, and follow all laws on medical and financial confidentiality. Healthcare experts and the media alike have recommended ACAP as a valued resource to their audiences. For more information, please visit


Lisa Norris
Alliance of Claims Assistance Professionals
(310) 373-2613

Becky Stephenson
Alliance of Claims Assistance Professionals
(512) 394-0008

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