Ecommerce Leader DHgate.com Launches Seller Guarantee Services
12/03/2010

Boosts Opportunities for Small Businesses to Source with Confidence

Online PR News – 03-December-2010 – – Leading online wholesale marketplace DHgate.com, at the peak of the online holiday shopping season has revealed its Seller Guaranteed Services to provide increased peace of mind to buyers. Strengthening the layers of security for online purchases, DHgate.com’s Seller Guarantee Services provide 7 Day Return, 24 Hour Dispatch and Description Pledge assurances on products sold through the platform.

With over 3 million global small business entrepreneurs connecting with 600,000 China-based suppliers on DHgate.com, these services, along with the company’s Buyer Protection policy, strict safety measures and third-party product monitoring, raise buyers’ confidence and trust.

Products with the 7 Day Return guarantee can be returned, for any reason, for a 100% refund within 7 days of the buyer’s receipt of the product. 24hr Dispatch guaranteed products are shipped within 24 hours of the order’s payment confirmation. The Description Pledge guarantees that the delivered product fully matches the description on the product listing. Protected by these services, global buyers and small business entrepreneurs and can be reassured that products will arrive promptly, as described, or can be returned for a hassle-free refund.

“DHgate creates opportunities for millions of small and medium business entrepreneurs around the world to source products with confidence,” said Diane Wang, Founder and CEO of DHgate.com. “Buyers have told us that they want extra assurances, so they can compete more aggressively. The launch of our Seller Guaranteed Services is another step towards making buying direct from overseas manufacturers safe, efficient and reliable, and save businesses time and money.“

Over 250,000 product listings are protected by at least one of the service guarantees upon launch date. Products protected by these three service guarantees are clearly identified on the platform and through a channel exclusively featuring these products. Participating suppliers have pledged to honor these guarantees and paid deposits against processing guarantee claims when product promise is not met.

“These service guarantees are part of our plan to continually improve buying experience on DHgate,” Wang continued. “This year we have invested in developing our platform and customer service, and launched our supplier training program, which educates our Chinese suppliers in best practices and services etiquette. We recently rolled out a network of Trading Assistance Centers, which work directly with factories to manage their product listings, across China.”

Wang said, “Backed by our multi-layered protection measures and guarantees, buyers can source with confidence on DHgate.”

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About DHgate.com

DHgate.com is a leading online marketplace for the world’s small and medium size businesses and the largest China-based wholesale trading platform. Founded in 2004 by former Joyo.com CEO, Diane Wang, DHgate.com serves over 3 million registered buyers from 230 international locations and in excess of 600,000 China-based sellers. Offering over 20 million product listings at any one time, DHgate.com facilitates thousands of successful transactions per day. DHgate.com now employs over 400 full-time employees and generates annual transaction volumes well in excess of USD$300 million. DHgate.com received the Deloitte Technology Fast 50 China 2009 award.