Leading LSP Skrivanek Group wins renewed ISO 17100 certification, fulfilling quality standards that place increasing importance on customer service.
Online PR News – 25-January-2017 – Czech republic – Prague, January 24th
Skrivanek recently achieved ISO 17100 certification after passing an audit that included interviews with relevant staff, and examination of: records, jobs fulfilled, resources available, and quality assurance monitoring activities that are routinely utilized.
ISO standards are intended to provide transparency within a recognized set of checks from start to finish for all parties on any translation job, thus guaranteeing high quality and creating trust. LSPs of any size are eligible to apply, and after an audit the auditors send their report to the Austrian Standards authority, successful candidates receive certification that is valid for six years.
In general similar to EN-15038, the ISO 17100 quality standard differs from the preceding standard in that it highlights the importance of customer interaction from the earliest communication through feedback after a project is completed.
Skrivanek has been delivering outstanding language solutions for over two decades, confirming its position as a world leader in the translation industry. Skrivanek's network of 45 offices in 17 countries throughout Europe, Asia and the Americas enables the provision of quality translations and product localization services in over 100 languages. Supported by 3,000 linguists, 300 in-house native reviewers, expert teams of project managers, software engineers and DTP specialists, Skrivanek's cutting-edge technologies facilitate customer-driven solutions to meet even the most exacting requirements. Skrivanek's reputation is guaranteed by ISO 9001:2008 and EN 17100:2015 quality assurance certification and a clientele that includes Fortune 500 companies and the European Commission.