iYogi’s Global Support Delivery Model Provides Multi-lingual Services for CA in German, French, Spanish, Italian and English.
Online PR News – 01-October-2009 – – New York, NY, September 28, 2009: iYogi announced the creation of a CA Sales Competency Center at iYogi to provide remote demos and installation and trial services for resellers offering CA’s Internet Security software to customer prospects. iYogi services help accelerate CA’s Internet Security channel development by facilitating remote customer demonstrations and presentations for end customers to evaluate CA software offerings.
“The iYogi tools and services are a useful part of our go to market strategy by reducing the hassle and resources required in pre-sales presentations and product demos,” said George Kafkarkou, senior vice president and general manager, Internet Security Business Unit, for CA, Inc. “iYogi’s complete range of pre-sales services provides prospective customers with a thorough overview of our channel program, which ultimately helps us close business faster and easier.”
To date, iYogi has exceeded CA’s service level agreements. iYogi’s service can also set up software post-sale on customer computers and servers remotely, thereby shortening installation and adoption times for CA’s security software.
“We are excited to be working with a Fortune 1000 company like CA and encouraged by the customer and reseller reception of the service to date,” said Uday Challu, CEO & Co-founder of iYogi. “It is a natural extension of our global service delivery model and makes sense in shortening the time to value for the channel and customers.”
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi -- with its proven global expertise delivery model, intelligent customer insight systems, 60-second telephone response times, easy-to-use self-help tools and automated PC optimization services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.
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