Ecosmob Announced To Offer Custom IVR Solution Development for eCommerce Business
10/26/2016

Ecosmob Technologies announced to offer custom IVR software development service specific to eCommerce business.

Online PR News – 26-October-2016 – Olympia, Washington – Ecosmob Technologies offering development services in different VoIP technologies for more than 9 years. The company has been offering a wide range of VoIP solutions in different VoIP technologies. Recently representative of Ecosmob Technologies made an announcement about their custom IVR software development services. As per the details shared by the representative, the solution will be offered specifically for eCommerce service providers. This solution will be developed using FreeSWITCH technology.

The representative of the company shared more details about their this service, “The IVR solution is known to all. It is an Interactive Voice Response System, which will automatically attend the calls and respond to callers with his/her queries. The IVR system will play different interactive menus by playing audio prompts. At the end of each audio prompt, this system will give a few options to the caller. The caller may choose the appropriate option based on his requirement. At the end, the IVR system will help the caller to either get an answer of his queries, or lead him to take an appropriate action. Here the action can be anything such as placing an order or getting connected with customer care executive to discuss concerns directly. As the eCommerce industry will have heavy call traffic, we will use FreeSWITCH for IVR solution development. The simple reason is FreeSWITCH supports more concurrent calls compared to its counterparts. Thus, the FreeSWITCH IVR solution will allow an eCommerce business to cater more clients in parallel.”, shared representative of Ecosmob Technologies.

The eCommerce IVR solution development offered by the company will have a GUI based admin panel so after deployment of the IVR system, the eCommerce organization can take care of the system on its own. They can add/edit/delete different audio prompts on their own. The offered IVR solution will also support multiple languages, so if someone wants an IVR System in their regional language, the company will develop it in that particular language. Moreover, the eCommerce business has complex IVR menus. To support this the company will offer a dynamic IVR solution development, which will support single and nested IVR menus based on custom requirement of the eCommerce business in place. The eCommerce business can also ask for custom features based on their need and Ecosmob Technologies will develop the solution accordingly.

To know more about this offering, drop an email at sales@ecosmob.com