City Beat News Honors Consecutive-year Spectrum Award Winners for Customer Satisfaction

City Beat News announces 2016 Spectrum Award Winners that have provided excellent customer service and earned high ratings from customers for a second year.

Online PR News – 19-October-2016 – Lapeer, Michigan – City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction, all of which are receiving their second straight award.

In partnership with The Stirling Center for Excellence, CBN recognizes these companies for providing an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.

The Peddler’s Daughter of Haverhill, Mass., ( earned the Spectrum Award in both 2015 and 2016 with the highest possible rating of 5 stars. The Irish restaurant and pub offers two locations — Haverhill, Mass., and Nashua, N.H., providing both traditional and reinvented Irish cuisine with live music on the weekend. For more information visit its Star Page at

26th Street Auto Center in Los Angeles, Calif., ( also received the highest possible rating for two straight years. The auto repair center offers full vehicle service, maintenance and appearance needs in one place, including trouble shooting and diagnostics, lease maintenance, engine repair, tune-ups, oil changes, brake repair, tire repair and replacement, auto detailing, alignment, and air conditioning and heat systems. For more information visit the center’s Star Page at

Patti Fagan of Pebble Beach, Calif., ( is an award-winning, certified money, business and life coach. She helps visionary business leaders and financial professionals create massive success in every area of their life and business, focusing on helping women increase their financial self-worth and net worth. Patti Fagan Coaching earned a second Spectrum Award in 2016 with a 5-star rating. Visit Patti’s Star Page at

Axenia BioLogix LLC of Dixon, Calif., ( is a two-year Spectrum Award winner. A manufacturer and distributor of best-in-class cell culture products, including sera and antibiotics, Axenia provides world-class products and services to academic, institutional and biopharmaceutical laboratories in the United States and around the Pacific Rim. Visit its Star Page at

Eastern Personnel Services, Inc. of Cincinnati, Ohio, ( is also a two-time Spectrum Award winner. Since 1987, Eastern Personnel has been providing human resource and staffing services throughout the greater Cincinnati area, with a focus on creating a strong local presence and forming lasting relationships with area employers and job candidates. For more information, visit the company’s Star Page at

Spectrum winners are announced on and elsewhere for the benefit of consumers and businesses, both of which want unbiased research regarding customer service. Consumers can verify a company’s status as a Spectrum winner and know they can anticipate the great service others have had, while businesses want to know how they stack up in the eyes of their customers.

CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis. The assessment of performance over a longer time period leads to a more balanced and reliable indicator of expected future performance than rating systems that gyrate with daily new reports or claims.

“Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page highlighting further information.” Check to verify if a company has earned CBN’s independently researched Spectrum Award.

“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies who place an emphasis on providing an outstanding customer experience.”

About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center,, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.

City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9800 or go online to