Accumen-Chi Address Critical Laboratory Issues at 10th Annual Lab Quality Confab

Accumen and Chi Executives Serving as Faculty for Anniversary Event

Online PR News – 12-October-2016 – San Diego, CA – In early 2016, Accumen and Chi joined forces to form the nation’s leading healthcare transformation company providing end-to-end clinical laboratory services. As the industry leader, they will serve as faculty and address critical laboratory issues at the 10th Anniversary Lab Quality Confab Process Improvement Institute which will be held at the Sheraton Hotel in New Orleans October 18-19, 2016.
As the only conference that provides laboratory administrators, managers and quality team members access to a complete array of professional training in the methods of Lean, Six Sigma, process improvement, and quality management systems (QMS), the event targets helping laboratory professionals and hospitals and health systems achieve peak performance. “Accumen and Chi Solutions have unique insights because of the expertise gained during several decades of providing services to clinical labs and pathology groups, “  stated Robert L. Michel, Editor-In-Chief of The Dark Report and Founder of the Executive War College and Lab Quality Confab. “That is why sessions conducted by an Accumen or Chi expert provide Lab Quality Confab attendees with new ideas and proven ways that they can improve the clinical excellence and operational performance of their labs.”
Cindy Murphy, MPH, Accumen’s Vice President of Healthcare Strategy and Performance Excellence, will lead a 50-minute master session titled “Creating Competitive Advantage with Lab Client Services: How to Boost Service Levels, Then Benchmark Your Lab Against the Best” on Tuesday, October 18 at 7:00 a.m. The session will provide participants with insight into how laboratories can navigate the ongoing industry shift towards models based on more integrated care delivery. Murphy received her MPH in Health Service Administration from San Diego State University-California State University and is a nationally recognized speaker and published author in laboratory transformation, healthcare reform, and patient-centered care.
Kicking off the General Session on Wednesday, October 19, is an exclusive 60-minute panel discussion led by Nora L. Hess, MBA, MT(ASCP), PMP, Senior Consultant, Operations Management for Chi, an Accumen company. In this interactive session titled “Laboratory Certification and Accreditation: What’s Working, the Most Common Deficiencies, and How Labs Should Prepare for Coming Changes,” experts will provide insight on the most common deficiencies reported in lab inspections and assessments along with anticipated changes in the assessment process by each organization. Hess will be joined by panelists representing the four primary CLIA accrediting bodies: Denise Driscoll, MS, MT(ASCP) SBB, Senior Director, Laboratory Accreditation and Regulatory Affairs for the College of American Pathologists; Katy Nucifora, MPH, MT(ASCP), Director of Accreditation for COLA; Stacy Olean, MBA, MT(ASCP), FACHE, Executive Director of Laboratory Accreditation Program for The Joint Commission, and Randall Querry, Accreditation Manager, Clinical American Association for Laboratory Accreditation(A2LA). Ms. Hess has more than 20 years of experience and performs numerous operational studies in her present role drawing on previous experience as a laboratory administrative director and compliance officer for a Florida health system. An ASCP-certified medical technologist, Certified Healthcare Compliance Professional, and Project Management Professional, she received her MBA from the University of Sarasota.
As an exhibitor/sponsor, Chi and Accumen representatives will meet with participants at this year’s event in the exhibit hall. For more information about the 10th Annual Lab Quality Confab, visit
Diisclaimer: Accumen has no authority, responsibility or liability with respect to any clinical decisions made by - or in connection with - a provider’s laboratory, patient blood management, or other operations. Nothing herein and no aspect of any services provided by Accumen is intended - or shall be deemed - to subordinate, usurp or otherwise diminish any providers’ sole authority and discretion with respect to all clinical decision-making for its patients.
About Accumen-Chi
Accumen and Chi form a leading healthcare transformation company that provides end-to-end services and laboratory solutions in consulting, execution, utilization, and outreach support. We partner with hospital and health system laboratories to set new standards of performance in clinical laboratory management—driving higher quality, patient safety, better service, and unprecedented value. Accumen and Chi deliver proven results in laboratory operations, outreach, and patient blood management using a proven blueprint, innovative approach, and insight-driven proprietary technology to create healthier labs, healthier hospitals, and ultimately, healthier communities. Find out more at or
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