Drishti-Soft's Ameyo communication suite empowers Shergroup in maximizing debt collections by establishing a high-level interoperability with their existing core applications.
Online PR News – 03-November-2010 – – Shergroup India is the Indian wing of UK-based Shergroup Ltd. - sixth oldest law firm in the UK. With business operations ranging from business administration, legal processes, voice operations and IT & web solutions, the credit industry services company has built a strong customer contact unit at their India center. Ameyo - the award-winning contact center solution from Drishti-Soft is the technology powering this customer contact come care unit for Shergroup India.
Wajhi Khan, Network Systems Manager, Shergroup India, has overseen the integration of the Drishti's Ameyo and believes like Sherpa (Shergroup's case management system that forms the core of their business operations) it is a major benefit to Shergroup's clients and has made a significant impact on the number of outbound calls made to debtors. Talking about Ameyo, he says - "The installation was a challenge as it was very important to integrate Ameyo's CRM with our unique Client Management System (Sherpa). We have achieved this with the support of Drishti's technical team quicker than we expected."
Adding further Khan says - "We wanted to keep our existing telephone infrastructure while adding Ameyo's Predictive dialing and we have achieved this by using soft phones, installing the new system without disturbing our existing system with zero downtime, thanks to Drishti's excellent support team." The role played Ameyo and Drishti has added value to the business operations of Shergroup. Instead of a vanilla call center, Drishti's flexible technology platform enabled seamless mapping of Ameyo to Shergroup’s inter-woven debt collection processes.
Shergroup's Chief Executive Officer, Claire Sandbrook, adds that the Indian team is a vital part of its operations and as a results-driven team they are playing a major role in the development of the company across the globe. "During my last visit I saw firsthand the difference Ameyo software is making," she adds. "In any call centre, the number of attempted calls made increases the likelihood of making contact with the debtor. Analysis has shown that the call centre used to make approximately 9000 callouts per month that has risen to 34,000 using Ameyo's dialing module."
The business efficiency achieved by integration of telephony infrastructure with CRM applications can lead the entire process to a new level. With time critical and data-intensive processes to be carried out smoothly a robust technology base is a must have for any organization. Shergroup chose innovative applications to form the backbone of their day-to-day operations. This has helped them create a perfect coordination between their parent company in UK and India center by enabling real-time processing of the valuable data collected irrespective of the time difference and implementing an aggressive debt collection strategy for maximizing collections.
Shergroup India Pvt Ltd. is a subsidiary of Shergroup - UK-based financial and law firm. Based out of Delhi, Shergroup India opened in November 2007 and has collected more than £13 million since its inception. Each member of the 41 strong team of Shergorup India is a highly-qualified graduate and supports Shergroup's enforcement officers in the field by offering a number of support services such as high-end administration and highly specialized voice operations for the recovery of post judgment debt. In addition Shergroup has taken advantage of India's technology prowess and has its own team of programmers and web teams.
About Drishti ( www.drishti-soft.com )
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.