iToolSoft Studio make an apology for the register problem of their giveaway DVD Ripper Mac version to large customers. Also, they make a compensation for customers’ disappointment.
Online PR News – 20-October-2010 – – iToolSoft Studio (www.itoolsoft.com) now formally apologize to large customers sincerely for the register problem of their giveaway DVD Ripper Mac. Thanks for the feedback emails of customers who concerned about iToolSoft Studio, they know what they should improve.
From Oct.1st to Oct.10th iToolSoft Studio giveaway their DVD Ripper for both Win & Mac at the first time, and it has gained a lot of publicity. So, they decided to prolong giveaway time limit to the end of October in order to meet numerous customers’ requirements. But there came a little problem and some customers emailed to iToolSoft Studio that they can’t register with the Mac version and they need help.
For this, Stephen, marketing manager of iToolSoft Studio wrote an apology letter to customers and explained how to register Mac version:
First, we apologize for whatever inconvenience this register problem with DVD Ripper Mac may cause you and thanks for your message. We've solved this problem. Now, please remove the old version files, re-download, install and register this application with the code on the website.
User name: email@example.com
Register code: 2a--Ml--jH--Qi--zz--fg--NT--bQ--u2--NT
For compensation, we decide to share our 50% discount coupon code (valid in October) with you. With this coupon code, you can save 50% money if you purchase any product at iToolSoft.com. This coupon code also can be shared with your family and friends.
Code available during October in 2010
Btw, we'll improve our products as users' request. So, if you have any suggestions of improvement, please feel free to contact us.
Please accept our apology again and thanks for your understanding.
iToolSoft Studio has realized its mistake in time and make a compensation for customers’ disappointment. For compensation, iToolSoft Studio decide to share their 50% discount coupon code at iToolSoft.com (valid in October) with large customers.
About iToolSoft Studio
iToolSoft Studio, found in 2009, is the world leading consumer software provider works at providing best multimedia & system tools for home users and business users. Over the whole year, iToolsoft Studio is well-known by users and gains great reputation in this field; what's more, iToolSoft Studio is always keeping improving the products to provide the best software for our users. iToolSoft Studio says: We will always uphold "all customer-centric" business philosophy to offer you the most satisfied products and service.