eGain Knowledgeâ„˘ receives 2016 Avaya DevConnect Innovation Award
Online PR News – 22-June-2016 – Sunnyvale, CA – Sunnyvale, CA (June 21, 2016): eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced that the eGain Knowledge Snap-in for Avaya Breezeâ„˘ has been selected for a 2016 Avaya DevConnect Innovation Award. The eGain Knowledge Snap-in for Avaya Breeze helps eliminate the customer frustration built up while waiting for â€śthe next available agent.â€ť The Snap-in sends an SMS link to the customer, enabling them to access relevant content while keeping their place in queue.
â€śWe are pleased to recognize eGain for their excellence in teamwork and innovation,â€ť said Eric Rossman, vice president, Developer Relations, Avaya. â€śThe eGain Knowledge Snap-in for Avaya Breezeâ„˘ helps improve customer experience and control costs by delivering relevant information to customers through digital self-service as they wait on the IVR.â€ť
â€śInnovation is in our DNA,â€ť said JC Rao, VP of Services and Support at eGain. â€śWe are pleased to receive this recognition and add value to joint clients with our knowledge Snap-in for Avaya.â€ť
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, visit http://www.egain.com/.
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.egain.com.
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