CSM Practice, the premier consulting firm in the strategic development of customer success methodologies, launched first of its kind certification programs.
Online PR News – 15-June-2016 – SUNNYVALE, Calif. – CSM Practice, the premier consulting firm specializing in the strategic development of customer success methodologies, announced today that it is launching certification program for customer success managers, beginning June 14. This program will introduce two different certification workshops including a “Customer Success Management” certification through CSM Bootcamp and a “Customer Success Journey” certification through the Customer Journey Workshop. These interactive workshops are uniquely offered on-line or on-site for companies with customer success teams, who wish to provide a tailored and engaging training for their customer success managers. Registrations for the certification programs are now open and can be found at CSMPractice.com.
This first-of-its-kind certification program will help professionals develop critical skills, build playbooks and frame the technology of effective customer success management. Professionals will gain the knowledge and insight needed regarding people, programs, and processes needed to be successful in executing customer success strategy. Employers and their customers can be assured that a CSM Certified Professional has mastered the full range of skills required to be successful in complex environments and challenging customer success programs.
“I am very pleased to announce this first-of-its-kind certification program for customer success managers,” says Irit Eizips, chief executive and founder of CSM Practice, Inc. “Through our workshops, we’re ready to help drive leaders in accelerating the creation of customer success strategies, derive extensive value from customer success solutions and coach the CSM team in becoming more proactive and efficient.”
The certification workshops included in this program offer opportunities for hands-on activities and self-assessment exercises that support the certification evaluation process. The workshops are designed in a way that promotes knowledge-sharing among attendees, role playing, and group activities. The CSM certification will document the mastery of the course material covering the breadth and depth of strategy, playbooks, and technology needed for an effective customer success program.
“The program was very valuable for us in reviewing our current customer journey and playbooks to help better serve our customers,” said Andrew Kane, vice president of customer success, at Birst. “The group discussions were great! Everyone learned something new and it gave us a chance to experience different approaches to similar customer success situations."
At the end of the workshop, all attendees demonstrate their mastery of the materials through an online evaluation. Upon successful completion of the online evaluation, professionals receive the certification diploma and a certification badge to display on their LinkedIn profile.
About CSM Practice:
CSM Practice is a boutique consulting firm which provides high quality services in the areas of customer success. We help customers in creating excellence in customer experience through effective customer success programs. Our services range from strategic management consulting to training and certification programs, to implementation and maintenance of customer success software solutions. CSM Practice, Inc. is the first consulting firm to develop live certification program for customer success managers. The company was founded in 2014 and headquartered in Sunnyvale, California.
CSM Practice offers a unique blend of services designed to produce an immediate impact with high-growth companies. Because of how vital customer success is to the health of businesses everywhere, the CSM Practice is committed to providing high quality strategy, training and technical services. Contact CSM Practice by visiting www.csmpractice.com and learn how CSM Practice can help your company with your customer success initiatives.