Ecosmob Technologies has announced to offer custom software development of the contact center for outbound contact centers.
Online PR News – 18-May-2016 – Ahmedabad / Gujarat – Ecosmob Technologies is one of the leading IT companies from India. The company has left its mark in the VoIP, web and mobile application development industry with their client centric services and futuristic approach. The company has its headquarter in Ahmedabad, Gujarat, India. They have been offering the custom solution development services for more than 7 years.
Recently in an event, the representative of the Ecosmob Technologies has announced that the one of the custom development services offered by the company is catering the contact center, support centers, call centers and contact center industries. By being more specific, the representative of the company has announced that they offer the custom contact center software development services to cater the outbound call centers, and contact centers. The stated solution will have custom features as it will be specifically designed by keeping the outbound call centers and contact centers in mind.
The outbound contact center solution offered by the Ecosmob Technologies will have a wide range of custom features. Some of them are listed below:
Web-based admin and management panel so no hardware or software installation is required.
Predictive dialer which will keep on dialing the lead numbers by a logical program to ensure the maximum possible agent skill utilization.
Manual Dialer so the agents can dial the calls on their own as and when required.
Disposition so the agents can write the summary of the call. This can be helpful in the next call made by the agent if the customer has given a time to follow up with him.
Live call view dashboard so the supervisors and admins can be aware of the ongoing activities and calls.
Configurable scripts which will be popping up once the call is connected so the agent knows exactly what he/ she has to speak and how to narrate the service or solution they are pitching for.
Inbuilt PBX features so the .call center agents, supervisors and management can take benefit of the PBX system
Whisper so the supervisors can hear what and how agents are responding to the clients.
Call recording so the calls can be screened for the quality and training purposes.
Call logs and reports, which will help to gauge the performance and RO earned by the current work approach and many other reasons.
There can be many more features in an outbound contact center software. This type of contact center solution offers many benefits to the call centers, and contact centers. Some of them are listed below:
Automates many processes
Improvises the performance of agents, supervisors and other related entities
Increased the lead generation
Improvises the utilization of available resources
Improvises the strategy creation for growth based on the current performance
Improvises ROI (Return over Investment)
And many more
To know more about this solution,visit https://www.ecosmob.com/contactcenter/