City Beat News Honors Spectrum Award Winners for Achieving High Customer Satisfaction Ratings
05/18/2016

City Beat News announces more winners of the 2016 Spectrum Award for Excellence in Customer Satisfaction.

Online PR News – 18-May-2016 – Lapeer, Michigan – City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction. Among those companies honored are some first-time winners as well as consecutive-year winners.

Diamonds, Pearls & Jade of Columbus, Ohio, (www.diamondspearlsjade.com) picked up its second straight Spectrum Award this year. Since 1982, the jewelry store has provided the finest jewelry, custom designs, and loose gemstones, pearls and jade carvings in the Columbus area. Visit the company’s award page at https://awards.citybeatnews.com/DIAMONDS-PEARLS-JADE.

Another consecutive-year winner, Bear River Casino Hotel in Loleta, Calif., (www.bearrivercasino.com) earned the award with the highest possible rating of 5 stars in both 2015 and 2016. The casino and hotel offers entertainment, relaxation and recreation in Northern California near beautiful Humboldt Bay. Visit the Bear River Casino Hotel award page at https://awards.citybeatnews.com/Bear-River-Casino-Hotel.

Among the first-time Spectrum Award winners is Labrado Chiropractic of Elk Grove, Calif. (www.chiropractorelkgrove.net). The practice earned the prestigious award for 2016 with the highest possible rating of 5 stars. For more information about the practice, visit its award page at https://awards.citybeatnews.com/LABRADO-CHIROPRACTIC.

Casa La Golondrina Mexican Café in Los Angeles also received its first Spectrum Award in 2016. The restaurant has been serving a wide range of authentic Mexican cuisine since 1924. Visit Casa La Golondrina’s award page at https://awards.citybeatnews.com/LA-GOLONDRINA-MEXICAN-CAFE.

Boutique 4 Quilters of West Melbourne, Fla., (www.boutique4quilters.com) received the Spectrum Award in 2016 with a 5-star rating. The creative quilt shop offers bright and contemporary fabrics, patterns and projects with an ever-changing inventory. For more information, visit the shop’s award page at https://awards.citybeatnews.com/BOUTIQUE-4-QUILTERS-INC.

In partnership with The Stirling Center for Excellence, CBN recognizes these companies for providing an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.

Spectrum winners are announced on www.citybeatnews.com and elsewhere for the benefit of consumers and businesses, both of which want unbiased research regarding customer service. Consumers can verify a company’s status as a Spectrum winner and know they can anticipate the great service others have had, while businesses want to know how they stack up in the eyes of their customers.

CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis. The assessment of performance over a longer time period leads to a more balanced and reliable indicator of expected future performance than rating systems that gyrate with daily new reports or claims.

“Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page highlighting further information.” Check www.CityBeatNews.com to verify if a company has earned CBN’s independently researched Spectrum Award.

“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies who place an emphasis on providing an outstanding customer experience.”

About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center, www.stirlingcenter.org, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.

City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.