"Jeff Rumburg, Managing Partner of MetricNet, has been selected by HDI to lead a workshop on Key Performance Indicators for Desktop Support at HDI’s Inaugural Desktop Support Forum on October 21, 2010 in New Orleans, LA."
Online PR News – 14-October-2010 – – McLean, VA, October 14, 2010: Jeff Rumburg, Managing Partner of MetricNet, has been selected by HDI to lead a workshop on Key Performance Indicators for Desktop Support at HDI’s Inaugural Desktop Support Forum on October 21, 2010 in New Orleans, LA.
“It was a great privilege to be selected to lead this workshop” says Rumburg. “There’s a real lack of industry benchmarks and best practices for Desktop Support, so this workshop is something the industry desperately needs. Metrics and Benchmarking are two themes that have been central to my career. So I look forward to sharing my expertise in these areas, and communicating how KPI’s can be used to build a competitive advantage in Desktop Support.”
According to HDI, “The Desktop Support Forum serves as a valuable opportunity for desktop support leaders to learn, network, share ideas and experiences, and to discuss the latest developments in desktop support best practices. Participants gain fresh perspectives on challenges faced by desktop support leaders and learn how to improve the people, process, and technology strategies within desktop support!”
Mr. Rumburg is a co-founder and Managing Partner of MetricNet, LLC, and was recently appointed to the Strategic Advisory Board of HDI. Mr. Rumburg authored a best-selling book on Benchmarking, and has been retained as a Desktop Support and Service Desk expert by such well-known companies as American Express, Hewlett-Packard, Allstate Insurance, and General Motors. Equally broad is his industry experience, which includes project management and delivery responsibility in virtually every major industry.
Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in service desk and call center benchmarking. As president of The Verity Group, Mr. Rumburg launched a number of syndicated benchmarking services that provided Information Technology benchmarks to more than 1,000 corporations worldwide. These included the Help Desk Benchmarking Consortium, and the Call Center Benchmarking Consortium.
Mr. Rumburg has held a number of executive positions at META Group, and Gartner, Inc. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on help desk and call center consulting.
Mr. Rumburg's education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.
MetricNet is the global leader in Desktop Support, Service Desk, and Call Center Benchmarking. With more than 1,500 benchmarks completed worldwide, MetricNet has the most comprehensive database of process and performance metrics in the industry. MetricNet benchmarks encompass virtually every industry and government sector, and address all major business areas including IT, customer service, and technical support.
MetricNet’s mission is to provide its clients with the benchmarks they need to run their businesses more effectively. MetricNet is committed to making the benchmarking process quick and easy for its customers. They have pioneered a number of innovative techniques to ensure that their clients receive fast, accurate benchmarks, with a minimum of time and effort.
For more information on MetricNet, go to www.metricnet.com, or contact Jeff Rumburg at 703-992-8160; firstname.lastname@example.org.
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