âNo more Tareekh, only Tareefâ opines CGSI
Online PR News – 04-May-2016 – maharashtra – In keeping with its consistent efforts to create consumer awareness, CGSI (Consumer Guidance Society of India) recently launched a unique film titled âTareekh ya Tareefâ at an exclusive gathering at their Mumbai office. The film lays strong emphasis on mediation and conciliation as the first choice for resolving consumer disputes.
Doing the honors on the chosen day was Mr Dhanraj Khamatkar, IAS (Retd) Member State Consumer Redressal Commission, Maharashtra. In his interaction the former judge laid strong emphasis on conciliation being the long term, lasting and fulfilling solution for consumer disputes. He also elaborated on the time consuming judicial processes in the country and opined that âJustice delayed is Justice deniedâ.Amongst the other prominent dignitaries who graced the occasion were S.B. Puri, Trustee CGSI, former Adv. for Supreme court, Sitaram Dixit, Chairman CGSI, M.S. Kamath, Hon Secretary CGSI, Vilas Wagh, Treasurer CGSI.
The film provided an interesting insight to the problems at both ends- namely at the consumers end and so also from the corporate organization perspective. Of nearly 3.5 crore cases pending in Indian courts, 5 lakh cases are pertaining to consumer disputes. CGSI itself receives nearly 46,000 complaints every year. Mutually acceptable solutions arrived upon through mediation and conciliation save precious time, energy and resources for all concerned. We hope consumers and corporate organizations alike take to mediation and conciliation as their most preferred methodology in the future.
CGSI, the pioneer consumer organization founded in 1966 has been working for the protection of consumer interests since last so many decades. Its Consumer Complaints Redressal Wing receives plenty of grievances from consumers which the legal aid arm addresses on a weekly basis.
If a valid complaint received, as a practice, CGSIâs Consumer Complaints Redressal wing takes the next step. A letter will be written to the concerned company/party to solve the matter amicably with the complainant. Failing which, the legal arm guides the complainant to move forward with legal remedies. It is a complete consultation and guidance session where each complainant is addressed personally with a nominal fee of Rs 150 to 250 for the service.
CGSIâs other activities include: Consumer education, conducting talks and exhibitions to spread consumer awareness among urban poor and rural areas, testing consumer products and publication of a bi-monthly magazine âKeemat.â Maharashtra State Consumer Helpline Toll Free No.-1800-222-262.