City Beat News has begun rolling out the results of its Spectrum Award for Customer Satisfaction.
Online PR News – 30-April-2016 – Lapeer, Michigan – City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction.
In partnership with The Stirling Center for Excellence, CBN recognizes companies for providing an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.
Spectrum winners are announced on www.citybeatnews.com and elsewhere for the benefit of consumers and businesses, both of which want unbiased research regarding customer service. Consumers can verify a company’s status as a Spectrum winner and know they can anticipate the great service others have had, while businesses want to know how they stack up in the eyes of their customers.
Among the most recent winners of the Spectrum Award is Michael Perry, DDS Family Dentistry of Frankfort, Ill., (www.drmichaelperrydds.com). Receiving CBN’s highest possible customer satisfaction rating of 5 stars, the practice offers general and family dentistry services with a focus on developing long-lasting, trusting relationships with its patients.
Another 5-star Spectrum winner is Multi Zone Realty, Inc. of Sherman Oaks, Calif., (www.multizonerealty.com), which received the award in the Realty & Loans category, providing real estate services for buyers and sellers in the San Fernando Valley area.
With a 5-star rating, Bulwark Moving of Phoenix, Ariz., (www.bulwarkmoving.com) received the Spectrum Award in the Moving Companies category. Its services include packing, residential moves, business moves and instate long-distance moves.
CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis. The assessment of performance over a longer time period leads to a more balanced and reliable indicator of expected future performance than rating systems that gyrate with daily new reports or claims.
“Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page highlighting further information.” Check www.CityBeatNews.com to verify if a company has earned CBN’s independently researched Spectrum Award.
“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies who place an emphasis on providing an outstanding customer experience.”
About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center, www.stirlingcenter.org, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.
City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.