Pulse of the City News Honors Consecutive-year Customer Satisfaction Award Winners
04/29/2016

As Pulse of the City News announces its latest customer satisfaction award winners, many companies are receiving the Pulse Award for a consecutive year.

Online PR News – 29-April-2016 – Lapeer, Michigan – Pulse of the City News’ most recent customer satisfaction awardees are all consecutive-year winners with the highest possible rating of 5 stars.

In affiliation with The Stirling Center for Excellence, Pulse of the City researches building and construction companies to identify those companies that provide more than just great design and construction services, but also a great customer experience.

The Pulse of the City News research team accepts public and industry nominations and also scours multiple sources, including online customer reviews, blogs, websites, awards and more to put together a balanced and objective rating for each company. The Customer Satisfaction Award is reserved for those earning the highest ratings of 4 or 5 stars.

As a service to industry professionals responsible for hiring building and construction companies for new projects, Pulse of the City News performs its independent research on a rolling annual basis. As the most recent results come in, several companies have received the award for a second or third time.

Frontier Basement Systems of Clarksville, Tenn., (www.frontierbasementsystems.com) is a 5-star, consecutive-year Pulse Award winner. Foundation and waterproofing specialists, Frontier handles everything related to basements, crawl spaces and foundations for commercial and residential clients. The multiple Pulse Awards for Excellence in Customer Satisfaction are just a few of the awards to the company’s credit.

On The House Roof Company of Llano, Texas, (www.onthehouseroofco.com) is another consecutive-year, 5-star winner of the Pulse Award. The company has been providing roofing services for commercial and residential clients for more than 25 years, with a specialty in storm damage restoration.

Five Star Restoration & Construction, Inc. of Gold River, Calif., (www.fivestarrestoration.com) has also achieved Pulse’s highest possible customer satisfaction rating of 5 stars for multiple years. Serving Sacramento for nearly three decades, Five Star Restoration is a full-service contractor handling fire, water, smoke, mold and storm disaster recovery for commercial and residential customers.

Broward Landscape of Coral Springs, Fla., (www.browardlandscape.com) has earned a 5-star rating from Pulse for several years, and handles commercial and residential landscape and hardscape design and installation, as well as property maintenance in South Florida.

Asphalt Restoration Technology Systems, Inc. (AR Tech) of Orlando, Fla., (www.asphaltnews.com) has been serving Florida since 1993, but traces its roots in the paving and asphalt maintenance industry back more than 50 years. It is also a consecutive-year Pulse Award winner with the highest possible customer satisfaction rating of 5 stars.

Another consecutive-year, 5-star winner, American Eagle Builders of Arlington, Texas, (www.americaneaglebuilders.com) has been in business for more than three decades, serving homeowners in North Texas with its diverse services that include windows, siding, entry doors, safe rooms, kitchen refacing, radiant barrier/insulation and carports.

What sets the Pulse Award apart is the research behind it. Pulse uses a database of performance information that has been compiled on an ongoing basis since 2009. Additionally, by determining an annual rating for companies, there is a stability that tells the whole story, not just what the company did last week, and also avoids succumbing to unfounded negative commentary that may be featured prominently in other rating systems. Pulse’s research and ratings identify the reality through the smoke and noise and gives comfort and confidence to consumers.

Frank Andrews, Founder of The Stirling Center, says, “We are especially happy to find those elite companies that repeatedly maintain top-flight customer satisfaction scores in our research and review systems. They are shining examples of the great contribution that leading small businesses make to the quality of our lives and communities, and we salute them!”

If you are hiring for a project and wish to verify whether the candidates earned the Pulse Award, search for that information at www.pulseofthecitynews.com/search.php.

If you wish to learn more about nominating a company for Pulse Award consideration, go to www.pulseofthecitynews.com/nominations. If you’d like to nominate a recent construction project to be featured on our website and in our publications, go to www.pulseofthecitynews.com/project-reviews.

About Pulse of the City News and The Stirling Center
The leaders behind Pulse of the City News and The Stirling Center have a lifetime of experience in the real estate, building and construction fields in news and publishing. Pulse of the City News, rooted in the building and construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to the industry. The two firms are dedicated to recognizing building and construction companies and individuals that successfully embrace the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives.

The Stirling Center provides “customer-first” learning resources, including articles, courses, and training tools and materials on customer-oriented performance.

Pulse of the City News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9500 or go online to www.pulseofthecitynews.com.