Ecosmob Announced Custom Order Tracking IVR Solution Development for Courier Companies
04/21/2016

Ecosmob Technologies announced to offer development service of the order tracking IVR solution with the custom features for the courier companies.

Online PR News – 21-April-2016 – Washington, olympia – Ecosmob Technologies has been offering different VoIP solutions for more than 7 years. One of the most appreciated and widely used solutions of the company is an Interactive Voice Response Solution. The company offers the development services for different types of IVR solutions to cater the custom needs of the different industries. One of as such custom IVR solution development services announced by the representative of the Ecosmob Technologies is for the courier companies. This IVR solution is known as order tracking IVR Solution. The representative of the company has announced to use the FreeSWITCH technology for development of this solution.

The order tracking IVR solution will allow the customers to track the order and the location of their courier using an interactive voice response system. The customers will not need to hold the phone and wait for their number to talk with the customer support executive to know the location and related details of their courier. It could be easily accessed with the self serving IVR system. The order tracking IVR system can be accessed by any type of mobile. Thus, it can cater wider audience even those who might not have the Smartphone or mobile data service enable in their phone. This makes the order tracking IVR solution a perfect fit for any courier company.

“The online shopping business is booming these days, which has ignited the business of the courier companies tremendously. With the growing business, the responsibility also grows. So the best thing any business can do is automates possible processes. If we talk specifically about the courier company then there are many as such processes which can be automated and one of the most important is to answer the calls of the customers asking for the delivery status of their order. It is a tedious and sometimes frustrating job for the courier company’s executive. However, if you see from the point of view of a customer, they are either excited or worried about their courier and its status until it gets reached safely to its destination which can be their own selves or the dear ones. The order tracking IVR Solution will cater this curiosity or anxiety of the customers by answering them the status of their order with the self serving and interactive system”, shared representative of Ecosmob Technologies.

The company offers the custom development services so the courier company can select the number of required features in the system. To know more about the solution, available key features and benefits, visit: https://www.freeswitchservice.com/solutions/order-tracking-ivr-solution