Several agencies have responded to the popular demands of the customer. Many now have a reliable phone service or website to help customers throughout all times of the day.
Online PR News – 19-September-2009 – – According to the 2009 auto insurance satisfaction study by J.D. Power and associates, Customer satisfaction is up significantly this year. According to J.D. Power and associates, the primary drive behind this increase is extremely low auto insurance premiums. In fact, this year’s results have turned out to be a five year high. Studies show that at the beginning of the recessionary period, overall satisfaction began to decline. This was due to the rising rates set by several auto insurance companies. J.D. Power and associates believes that there are signs of rising rates and company hardening already beginning to show. So, although the rating was the highest in five years; over the next one or two years; the chances for a decrease in satisfaction are imminent.
The good thing about this as far as the auto insurance companies are concerned is the opportunities that such times open up to them. If taken advantage of, these opportunities could help one company gain the upper hand on others. Most auto insurance providers, along with other top ranking auto insurance companies, have found ways to keep customers satisfied even during times of decline. Major shifts normally occur in the area of non-claims interaction. This is the most important aspect of overall satisfaction.
Several agencies have responded to the popular demands of the customer. Many now have a reliable phone service or website to help customers throughout all times of the day. However, in this obviously important aspect, many companies just haven’t moved that far along yet.