CGSI ‘Mediation and Conciliation Clinic’ takes its first step to Success

CGSI ‘Mediation and Conciliation Clinic’ takes its first step to Success

Online PR News – 27-November-2015 – Mumbai/ maharashtra – Just two weeks since inauguration and the Consumer Guidance Society of India’s (CGSI) ‘Mediation and Conciliation Clinic’ has positively settled a one of its kind consumer dispute already. The new cell inaugurated by CGSI is not just any alternative. It is a ray of hope to all consumers and it is aimed at providing faster relief against consumer disputes.

A complainant approached Consumer Guidance Society of India (CGSI) in August 2015 with a complaint against her share broker and sub-broker. They were alleged of trading on behalf of the complainant without her consent. More so, their trading caused her a loss of INR. 80,000/-, which was not mentioned to her. The sub-broker and the broker though, in turn had promised hefty profits. When none of the promised profits or investment turned fruitful, the complainant raised an alarm in October 2015 to CGSI to seek a helping hand and to bring an end to this dispute.

Through the ‘Mediation and Conciliation Clinic’ nurtured by CGSI, the cell intervened into this matter and reasoned with both the parties to mend the fault. It bought the counselling to an amicable consensus. The Respondent agreed to offer a sum of INR. 47000/- to the complainant. The other respondent on the other hand confirmed forthwith payment of the above mentioned amount of INR. 47,000/- if the cheque shared by prior is dishonoured.

“CGSI is always happy to help the consumers and happy that we solved the case,’’ said Dr. Kamath (Hon. Secretary) CGSI. Also, Rajesh Kothari, Solicitor and Advocate, stated “Following the normal process of court is very tedious, time consuming and expensive. Here at CGSI, we are providing an alternate mode of dispute redressal. We will call both the parties and use our platform as an NGO and try to resolve the dispute”.
You can reach out to the CGSI – Maharashtra State Consumer Helpline by calling the Toll-free Number :1800 22 22 62 or by e-mail: