FCI CCM launches Customer Communications Management (CCM) as Managed Services
11/21/2015

The pioneering proposition offers benefits of a modern CCM platform to SMEs at no capital investment.

Online PR News – 21-November-2015 – New York – FCI CCM, Inc. introduces Customer Communications Management as Managed Services. The US based company plans to deliver the service through a unique combination of consultancy and outsourcing. The first of its kind service proposition aims to benefit small and mid-size organizations in BFSI, utility, logistics and healthcare, which are traditionally ignored by CCM application providers.

As customers have become more tech savvy, communication has shifted from print and fax to email, text, mobile, and social media. Organizations had built print centric systems for their customer communications that were later integrated with multiple stand-alone systems to support modern electronic communications. Such legacy systems execute communication processes in silos and consume lot of effort, resources and time. Modern CCM platforms are built to compose, deliver and archive customer communications for all delivery channels but, these are beyond the reach of SMEs as it involves high capital investment and associated ROI risks.

“Implementing a cutting edge CCM system has been a challenge for SMEs due to significant capital investments in licensing, hardware and expert resources, this makes large enterprises way ahead of SMEs, we are here to bridge the gap” says Amit Sawhney, President at FCI CCM, Inc.

A majority of companies are still using yesteryears’ systems which are dis-jointed and print-centric. They have not been able to abandon or upgrade their legacy systems as modern CCM systems requires high investment and also completely different set of expertise. Large scale enterprises with big IT budgets, have already migrated to integrated CCM systems. “The Managed Services approach brings SMEs in line with large scale enterprises by empowering them with modern CCM systems at no capital investment.

CCM as managed services is a new proposition that eliminates the need of capital investment into licensing, hardware and resources. Managed services providers enable client organization with leading CCM platforms and help them with expert resources to manage their processes effectively. It also gives flexibility to scale-up or scale-down anytime mitigating any resource overheads. FCI’ managed CCM services are based on HP Exstream, GMC Inspire, and Doxee. "The new proposition will enable them facilitate superior customer experience through faster and more efficient customer communications across multiple delivery channels.” adds Amit.

About FCI CCM, Inc.

FCI CCM, Inc. is an ISO 27001:2013 and ISO 9001:2008 certified Customer Communication Management services company. The company is headquartered in New York, US.

FCI CCM is a pioneer in customer communication as a managed service in North America. With over 12 years of experience in customer communication, the company is preferred CCM platform provider for a gamut of startups, SMEs and enterprises that come from diversified industry verticals such BFSI, telecom, utility, logistics and healthcare. FCI’ solutions are based on multiple tools including HP Exstream and GMC Inspire.