TelOnline based the solution in the powerful Digium Switchvox 360 IP PBX for Gilat Colombia.
Online PR News – 13-November-2015 – November 10, 2015, Miramar – November 10, 2015, Miramar, Florida, USA – TelOnline, a leading provider of VoIP business phone systems whose mission is to deliver the most innovative and reliable communication technology solutions to its clients, finished the design, configuration, and implementation of a redundant IP PBX in Gilat Satellite Networks headquarters in Bogotá, Colombia. The Project Coordinator from Gilat, Mr. Juan Manuel Serrano Moreno, who is the Network Administrator, said that “this solution solved two problems: it allowed us to discontinue our legacy telephone system and integrated all communications to the backbone VoIP of the company.” This novel solution connects the two powerful Digium Switchvox 360 with three other IP PBXs in several locations; supports a network of 200 telephone extensions; and provides service to a Call Center of approximately sixty agents.
“We developed a new solution for the IVR to adapt it to the inbound traffic of configurable campaigns and successfully developed a Predictive Dialer as a productivity tool for the Call Center,” said Juan Carlos Castañeda, CEO of TelOnline. “Our company’s VoIP expertise and dedication to add value to our clients, combined with Digium Asterisk-based IP PBXs, produced the perfect combination for Gilat’s challenging proposition.” A new recording system and on-demand reporting tools were welcome additions to the Call Center supervision staff, who have seen their productivity increase through more agent-to-real-person calls and better work load balancing and dialing.
For more information on how TelOnline can help your business improve its business communications, contact us for a free demo or consultation. Learn more about our capabilities at www.TelOnline.com , call +1 954.894.6181, or email our Sales Consultants at sales@TelOnline.com .
About Gilat Satellite Networks:
Gilat Satellite Networks Ltd (NASDAQ, TASE: GILT) is a leading provider of end-to-end satellite-based broadband communication solutions. We specialize in fixed and on-the-move communications for commercial and government entities. Our offerings are specifically tuned to take advantage of high throughput satellites (HTS) as well as wide beam satellites. Lear more about us at www.gilat.com .