Leading UK Commercial Debt Collection Agency Federal Management attained a staggering 100% pass rate for their recent Collectors Accreditation Initiative Award
Online PR News – 22-October-2015 – London, UK – Award winning UK Commercial Collections Agency Federal Management achieved a staggering 100% pass rate to successfully renew and attain the ‘Collectors Accreditation Initiative’ award. The highly accredited award is issued from the Credit Services Association based in England.
The Collectors Accreditation Initiative (CAI) is a test to measure and assess a Collection Officers knowledge and understanding of compliance for the Debt Collection Industry sector. The examination encompasses an individual’s awareness and understanding of the regulatory aspect and legal frameworks in place.
The Credit Services Association (CSA) is the only National Association for the Debt Collection industry in the United Kingdom. The CSA was founded in 1902 and has over 400 members from all over the World, and they represent approximately 90% of the industry in the UK.
Federal Management have a worldwide reputation for Professional Debt Collection services. They operate across the world providing Commercial and private recovery services as well as well as specialising in VIP Account Collection on behalf of the prestige industry in the UK.
A spokesperson for the company was Jeff Frost, Commercial Collections Manager said “We are delighted to have achieved a 100% rate which is a massive feat in itself. I’m personally very proud of our teams here at Federal Management and these awards are a clear indication of the high levels of professionalism and dedication within our everyday operations.”
He continues “We take our roles very seriously and view our position as ambassadors almost when acting on behalf of our clients. A deep understanding of the legislation aspects of what we do is imperative so as not to prejudice our business and that of our clients.”
Federal Management undertakes regular training programmes and workshops to ensure that all personnel are kept fully updated of any changes to compliance related matters ensuring optimum performance at all times. The CAI award represents a clear and definitive understanding of the laws governing the Debt Collection industry.
A Debt Collection Agency with staff that do not have a in depth working knowledge of matters relating to compliance could present a serious liability for their clients.