A system that would add a new dimension to emails & voice chat.
Online PR News – 23-September-2010 – – Chennai, India, September 21, 2010 -- Emotions: Analyze & Report System (EARS)© is scheduled for launch by the India based software company, Owtsar Technologies. The EAR System, would act as a silent listner with 'iCube Office' ( http://www.icubeoffice.com ) emails and voice chat. When stress related emotions disturb communications between two persons, the system would deliver a soothing alert alongwith usable data, to enable the user to consider rephrasing the mail or speech.
"Computer Systems hitherto have only addressed the physical aspect in all human to human transactions. Be it mails, chat, emoticons whatever, they do not address the spiritual/emotional state of the user," said Mr. Samuel Martyn, CEO of Owtsar Technologies. "We have developed EARS© specifically to address this aspect and by doing so have introduced a new dimension to enterprise and personal computing."
When asked what uses EARS© would bring to Enterprise & Personal Computing, Mr. Martyn replied that providing a facility to listen to the emotions of the User is an innovative tool in itself with greater ramifications. In a stressed out situation a staff can vent his feelings on a customer, for which he may regret later. But the damage would have been done and it would take a lot of effort to undo it. EARS© would detect such a situation and alert the user to reconsider the sentence or conversation. It would also highlight the contacts history, such as period, business done in the past, expectations in the future with any photo, if available. This would certainly provide an opportunity for the user to calm down and get back to normal mood. Similar methods would be useful in personal and friendly contacts as well.
EARS© will be made available with iCube Office ver.2.( http://www.icubeoffice.com ) The system would be customized and personalized for invidual users. It would effectively respond to individual language and speech pattern. The user will be required to use the iCube Office voice chat ( http://www.icubeoffice.com ) for analyzing voice related data. EARS© can be configured to sense emotions in incoming mails as well. Should a customer get annoyed over anything, such mails may be automatically copied to Superior staff in the organization.
"We will offer the application in different formats" said Mr. John Martyn, the Marketing Director at Owtsar Technologies. "It will be made available as a SaaS model with individual company id and user package hosted in secure Data Centers in North America or Europe. Larger firms can host the system individually either in their premises or in hosted servers in data centers; they can also split their servers and host them in multiple places, based on geographical locations, applications or even offices and departments. We are very flexible in our offerings" he added.
More details on the features available with 'iCube Office', such as embedded email encryption, DMS, Corporate emails Management, CRM etc are available at http://www.icubeoffice.com
For more details please write to Sales@owtsar.co.in
Press & Media Contact:
John Martyn, Marketing Director
Owtsar Technologies Pvt Ltd / iCube Office-2
18 LB Road, Adyar
Chennai, India 600020