Essex search engine optimisation experts High Position improve customer satisfaction significantly thanks to new business visualisation strategy.
Online PR News – 20-September-2010 – – Latest customer satisfaction survey reveals that High Position Search Engine Optimisation agency have dramatically increased client satisfaction within just six months thanks to a new way of visualising business effectiveness. This improvement has been made in conjunction with Obsidian Consulting, experts in improving business performance.
Using a Business Effectiveness Cube which focussed on ROI, Progress Tracking and Customer Comfort, High Position search engine optimisation consultants were able to ascertain whether accounts were healthy or at risk thanks to a simple schematic visualisation. Results of the customer satisfaction survey following the use of the BEC showed that overall satisfaction of clients within the company increased by 30 per cent compared to previous surveys, with 81 per cent of clients giving the highest score for satisfaction with their account manager, and over 70 per cent of clients happy to refer High Position to other companies requiring internet marketing services.
Rachel Davidson-Foster, Operations Director for High Position, says “Understanding how our many different customers perceive our services – and how our managers and client account specialists understand our customers’ views - are essential. The Business Effectiveness Cube enabled us to visualise the issues that affect our customer’s views. Our team are now able to accurately interpret feedback better; and more importantly to identify aspects that could significantly improve the customer experience.”
For more information about High Position Search Engine Optimisation and to find out more about the SEO services offered, visit http://highposition.net, or call 01206 544677.