"Jeff Rumburg, Managing Partner of MetricNet, has been appointed to the Strategic Advisory Board of HDI. HDI is the world’s largest IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices."
Online PR News – 14-September-2010 – – McLean, VA., September, 13, 2010: Jeff Rumburg, Managing Partner of MetricNet, has been appointed to the Strategic Advisory Board of HDI. HDI is the world’s largest IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices.
“This is a great honor. I’m excited about my new role on the Strategic Advisory Board of HDI, and I’m anxious to get to work. I believe that my two decades plus of industry experience, combined with MetricNet’s comprehensive benchmarking database of process and performance indicators for service desks, call centers, and desktop support, will allow me to make a substantial contribution to the overall direction and strategy of HDI.” says Rumburg.
Mr. Rumburg is a co-founder and Managing Partner of MetricNet, LLC. He authored a best selling book on Benchmarking, and has been retained as a call center and service desk expert by such well-known companies as American Express, Hewlett-Packard, Allstate Insurance, and General Motors. Equally broad is his industry experience, which includes project management and delivery responsibility in virtually every major industry.
Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in service desk and call center consulting. As president of The Verity Group, Mr. Rumburg launched a number of syndicated benchmarking services that provided Information Technology benchmarks to more than 1,000 corporations worldwide. These included the Help Desk Benchmarking Consortium, and the Call Center Benchmarking Consortium.
Mr. Rumburg has also held a number of executive positions at META Group, and Gartner, Inc. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on help desk and call center consulting.
Mr. Rumburg's education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.
MetricNet is the global leader in Service Desk, Call Center, Desktop Support, Agent Satisfaction and Customer Satisfaction benchmarking. With more than 1,400 benchmarks completed worldwide, MetricNet has the most comprehensive database of process and performance metrics in the industry. MetricNet benchmarks encompass virtually every industry and government sector, and address all major business areas including IT, customer service, technical support, human resources, finance, and sales.
MetricNet’s mission is to provide their clients with the benchmarks they need to run their businesses more effectively. MetricNet is committed to making the benchmarking process quick and easy for its customers. They have pioneered a number of innovative techniques to ensure that their clients receive fast, accurate benchmarks, with a minimum of time and effort.
To get more information about MetricNet, go to www.metricnet.com or contact Jeff Rumburg at 703-992-8160; email@example.com.
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