Matrix IP-PBXs are now CTI enabled!

The rapidly growing telecommunication technology is bringing in opportunities for call centers and contact centers.

Online PR News – 13-March-2015 – Vadodara, Gujarat – to enhance the productivity and reduce operating cost. To provide prompt customer responsiveness along with ease of use capabilities is a challenge for call center business. A Seamless Communication System is required to enable the business with prompt responsiveness, enhance customer satisfaction and handle customers efficiently.
Computer Telephony Integration Interface with Matrix ETERNITY IP-PBX systems allows control of telephone from the PC which includes answering calls or hanging up, transferring, forwarding, conferencing, or placing calls on hold. Third-party CTI software with TAPI2.2 support can be used as medium between CTI applications and IP-PBX.
TAPI 2.2 Support
Live Monitoring
• Called Number
• CLI of Incoming Calls
• Live Status of Extension
Call Controlling (for mapped extensions)
• Dial/Answer Call
• Call Hold
• Call Retrieve
• Call Transfer
• Call Forward
• Conference
• Enhance Customer Satisfaction
• Increase Staff Productivity and Efficiency
• Keep an eye on Agent’s Performance
• Get Customer Information prior the Call Connection
• Integration with third – party Call Center Applications:-
 Interactive Voice Response (IVR)
 Automatic Call Distributor (ACD)
 Dialers
 Voice Logger
 Database Integration

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