Help AG Achieves BlueTouch Certification to Become Primary Support Centre for Blue Coat Customers
02/20/2015

Security specialist can now offer 24x7 Level 1 and Level 2 support for its entire portfolio of Blue Coat solutions

Online PR News – 20-February-2015 – Dubai – Help AG, a leading information security services and solutions provider in the Middle East, today announced that it has been approved as a BlueTouch Support Partner by Blue Coat Systems, Inc., a market leader in enterprise security. This allows the security specialist to extend 24x7 Level 1 and Level 2 technical support to regional businesses that leverage Blue Coat's market leading security, visibility and performance optimization technologies.

Help AG boasts an over eight year partnership with Blue Coat and holds the status of Gold Partner. “We remain committed to addressing the complete life-cycle of our vendors' solutions. Our post-implementation service excellence has helped us establish long standing relationships with key enterprise and public sector customers in the Middle East who look to us as their trusted advisor and support partner,” said Stephan Berner, Managing Director at Help AG. “Achieving the BlueTouch partner qualification enables us to extend the same quality of expertise, reliability and availability that we deliver for other key vendor partners, across the entire spectrum of our Blue Coat solutions portfolio.”

To assure high levels of customer satisfaction, Blue Coat ensures that all BlueTouch support partners meet a set of stringent support-readiness and training requirements. Having met these, Help AG will now be the primary support contact for all its Blue Coat customers. The company's dedicated support division, the Help AG Security Assistance Centre, is a benchmark support centre in the Middle East. All members of the team are fully certified on all the major vendor platforms that the solutions provider offers to its clients. Customers can avail of support via a comprehensive set of communications channels and are also provided access to a fully automated web-based support system.

Besides delivering 24x7 Level 1 and Level 2 supports, Help AG will be able to extend a number of additional benefits to its customers. It will be able to provide rapid alerts on new hardware and software upgrades, version releases and hot fixes on Blue Coat products and will act as the single point of contact for all Blue Coat product related issues, thereby reducing customer frustration and time to resolution. The company will also maintain a fully equipped lab environment where all customer issues can be replicated, analyzed and resolved. In extreme cases where Help AG has to escalate the customer's request, it will enjoy accelerated access to senior Blue Coat support staff.

About Help AG
Help AG is a leading IT security solutions, services and consultancy company, founded in Germany in 1995 and active in the Middle East since 2004. A winner of multiple reseller, partner and channel awards, the company was even recognized in 2013 as one of the Top 100 SME businesses by Dubai's Department of Economic Development (DED).

Focusing solely on the security aspects of Information Technology and maintaining an unprecedented 80% of staff in technical positions has enabled Help AG to stand out as the region's trusted advisor capable of delivering the most complex and innovative IT security solutions spanning Application Security, Network Security, Enterprise Mobile Security and Next Generation Modern Malware Protection. This unmatched technical expertise has enabled Help AG to establish a dedicated Security Analysis division offering customers Security Review, Penetration Testing, Configuration Architecture Review, Vulnerability Assessment and Social Engineering and Exploitation services.

As a key player in the security arena, the company remains dedicated to raising regional awareness about IT security threats and trends and regularly conducts informative vendor-agnostic events such as its flagship Security Spotlight Forum (SSF) and CIO Circle of Trust. More information is available at: http://www.helpag.com