Ecosmob Introduces The Contact Center Solution To Enhance The Performance Of Call Centers
02/17/2015

Contact Center Solution offered by Ecosmob is tailored with the set of next generation features.

Online PR News – 17-February-2015 – Ahmedabad/Gujarat – Ecosmob Technologies and its team always endeavor to provide the expert VoIP based solutions to accomplish all the communication requirements of any vertical. The Contact Center Software helps control the performance of a Call Center and have a complete visibility over it. Contact Center Solution helps the Call Center build satisfied and loyal customer relationship. The software is very popular for its robustness, reliability, intelligence and high performance.

A spokesperson from Ecosmob informed that the company always believes in developing the different VoIP solutions to help the multiple industry verticals and that is the reason why they have added the modern features to their business solutions. Such a VoIP software, the Web-based Contact Center Solution is designed to be used in the inbound, outbound and blended call centers considering all the fundamentals of a calling process.

He further stated, “In today’s cut-throat competition, customer relationship is the key to success. This Contact Center System is something that manages all the interactions and communication activities and hence, there is no doubt to address it as the Call Center Management System.” “The software caters utterly satisfied caller experience and that is why it is best suited for a Customer Care & Support Center to build the honest and faithful client relationships”, - he added.

Some of the key features of the company’s Contact Center Software are elaborated here:

Multilevel IVR:
Through navigating the series of prompts, Interactive Voice Response feature enables the users to route their own calls with the use of pressing the buttons. IVR allows the customers operate their accounts and execute different activities.

Call Recording:
With the help of Call Recording feature, Contact Center Solution can record a number of calls. These recorded calls can be stored and reopened afterwards to get more clarity on the callers’ queries and they can also be used for internal training and quality purpose.

Automated Call Distribution:
This ACD feature takes care of quick management and answering of the calls. Automated Call Distribution assigns the calls to the agents based on the commands you give and thereby improves the overall work flow of the Call Center activities.

The solution is tailored with all the advanced and highly technical features. Other than the features mentioned above, Contact Center Solution exhibits many more features including
Callback
Monitoring
Progressive Dialer
Voice Logging
Answering Machine Detection, etc.

Moreover, the spokesperson also gives the reasons why this solution has a wide use these days for particularly a Customer Care Center. He said, “Contact Center Solution caters the advantages that can help grow the business.” He counted the benefits of this software, which are listed hereunder:

It can track all the calls
It helps increase the sales
It gives scalability to the enterprise
It helps produce more leads
It offers efficient call management

In a nutshell, the Contact Center Solution is a reliable, user-friendly and versatile solution that controls and handles the entire performance of a Call Center very effectively. To know more about the Contact Center Software, visit: https://www.ecosmob.com/contactcenter/