Philippine-based firm addresses the demand for global customer service by offering multilingual BPO solutions.
Online PR News – 22-January-2015 – San Carlos – BILINGUAL CALL CENTER PHILIPPINES, a leading provider of outsourced customer support services in over a dozen languages, launches its official website where clients can contact and know more about the business process outsourcing (BPO) firm.
The new site (www.bilingualcallcenterphilippines.com) gives an overview about the call center and non-voice solutions it offers, as well as the company’s history and management practices.
Currently on its introductory stage, the website will soon feature content tackling BPO trends, particularly in the multilingual voice service niche.
Other than its main purpose of serving as a point of contact between the firm, its potential clients, and aspiring employees, the website will share BPO insights and business news relevant to the countries the company serves.
At present, the call center caters to customers in the Americas, Europe, Africa, the Middle East, and Asia-Pacific through its wide range of language offerings.
Its voice and non-voice agents are proficient in a number of Western tongues (French, German, Italian, Spanish, Polish, Russian, Portuguese) and Asian languages (Arabic, Chinese, Japanese, Korean, Bahasa, Farsi, Thai, Vietnamese).
The BPO firm’s language-specific services are delivered through the communication channel preferred by the customers, be it phone, email, or live chat.
About the company
Bilingual Call Center Philippines addresses the increasing demand for globally competitive BPO services by tapping the potential of the multilingual and culturally diverse Filipino workforce. Delivering voice and non-voice customer service solutions that pass the highest international standards, the company aids its international clientele in reaching global brand status.
Founded as a telemarketing company in 2006, the American-owned call center eventually branched out to customer service when its decision to transfer operations to Makati City, Philippines allowed it immense growth. Now on its 9th year of operation and additional locations in Asia,the firm is gradually dominating the language-based BPO sector both in the Philippines and in the Southeast Asian region.
For a list of services offered and languages that the company uses, visit bilingualcallcenterphilippines.com.