Telephone triage involves the prioritization of cases according to urgency.
Online PR News – 28-August-2009 – – San Antonio, Texas – For 20 years of providing healthcare services to its clients, members and public, CareNet continues to reign as the leading and fastest growing healthcare company in the U.S. and purses personal well-being and improved health by providing quality healthcare services and offering health support 24 hours a day 7 days a week through its Medical Call Center program.
For the past years, millions of people in the country were pleased with what CareNet has done in terms of enabling and promoting their personal health and over all well-being. With CareNet’s partnership and support with the country’s leading Healthcare organizations, they are able to provide customized care fitted to meet the unique demands of healthcare companies. “We understand that every healthcare company has sole concerns and goals that want to be realized. By providing these companies with unparallel support for healthcare, like CareNet’s Medical call center program and Telephone Triage services, we can ensure ultimate success in delivering care and in achieving desired outcomes”, said Jason J. Kelly, Director of Service operations of CareNet.
CareNet’s Medical Call Center program is designed to cater the demands and help ease up the encumbrance brought about by medical practice. It provides its partners in healthcare with superior customer support 24/7 especially at times when managing incoming calls and dealing with patients become overwhelming. CareNet’s Medical Call Center is fully staffed with competent and proficient customer care specialists who are mostly Registered Nurses with over 15 years of clinical experience and are ready to help its partners in maximizing their reputation in medical practice as they render optimum patient care.
“Our goal is to focus every aspect of what we do on ensuring the success of our client’s business,” said Lynda Trafton, R.N., Vice President for Clinical Services of CareNet. Trafton further added that “we also ensure to value the professional relationships that we have with our clients to make certain that their customers are well taken cared of just like in answering their calls in Telephone Triage.”
CareNet’s goal in telephone triage is more than just answering questions but to act as problem solvers on behalf of their clients. The healthcare professionals assigned in telephone triage are dynamically trained and underwent thorough screening. All of CareNet’s operators are humane and enthusiastic people whose intentions in providing health support are genuine and are most willing to answer emergent calls even during off-peak hours in a timely manner.
A privately held company, CareNet has always been on top in the service industry of medical call centers and still prevails to be one step ahead of the others with its state-of-the-art and fully-automated answering technology. By integrating programs that works cohesively with its client’s service offerings, CareNet is able to support the overall mission and needs of its partner companies thereby bringing additional efficiency in the operation.