London-based boutique law firm, Waterfront Solicitors LLP, has created an infographic guide to the latest changes in consumer law.
Online PR News – 11-September-2014 – London – The infographic is aimed at businesses that sell to consumers online. It highlights the key points from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which came into force on 13 June 2014.
The UK has the highest volume of Internet sales in Europe and with this figure rising year on year, it’s important for businesses to make sure that they are complying with the regulations. If traders fail to observe consumer laws, they risk disgruntled customers and the unwelcome attentions of the Trading Standards and the Competition and Markets Authority, which have the powers to force compliance.
Waterfront commercial solicitor, Katie Broadley commented: “The new consumer regulations are quite complex, so we’ve tried to simplify things with an infographic and guidance, which is available on our website. We’d recommend that businesses speak to a solicitor to find out how the new regulations apply to their business and how they should respond to this change in the law.”
In particular, Waterfront advises that companies should:
- review their terms and conditions;
- check their website and order process complies; and
- train their customer service teams.
Waterfront Solicitors is a London-based solicitors specialising in intellectual property, technology, corporate and employment law. The law firm is proud to match the legal credentials of the largest city firms, appearing in both the influential Legal 500 and Chambers directories. It specialises in offering commercial, pragmatic legal advice to help businesses grow.
More information about the consumer regulations is available on the Waterfront website, or call 020 7234 0200 for a free initial chat.