Banckle Live Chat Add-On for FireFox Users to Perform Online Collaboration
09/09/2014

FireFox users can now use Banckle Live Chat Add-on to perform online collaboration with website visitors and customers.

Online PR News – 09-September-2014 – Lane Cove, NSW – Mozilla FireFox users can perform online collaboration and interaction with their website visitors and customers with Banckle live chat add-on for FireFox. Using Banckle live chat add-on for FireFox, you can provide customers the required assistance efficiently and instantly and can get closer to them. This add-on allows you to perform multiple live chat sessions not only with online customers but also with your fellow operators to provide live support service at fast pace. Using this add-on, website visitors and customers can send offline messages if the live chat assistant is not available. This add-on provides many features, some of which are given below:

- View the demographic information of the visitors

- Keep the log of technical information for analysis purpose

- Monitor real-time website traffic analytics

- Send canned messages

- Ban user IPs

- View charts and reports

- Customize the live chat widget

- Provide image and file sharing option

Banckle Live Chat offers many more Salient features. You can read about them on the following page:

http://banckle.com/apps/live-chat/overview.html

You can download this add-on from Mozilla FireFox Add-on website:

https://addons.mozilla.org/en-US/firefox/addon/banckle-chat-for-firefox/

Overview: Banckle.Chat

Banckle.Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. Banckle.Chat can also be integrated with many 3rd party paltforms and offers separate plugins for Joomla, Wordpress, Drupal, Moodel, interspire, Sitefinity, SalesForce, Android, Apple iPhone etc and also integrates with many other Collaboration applications such as Freshdesk, Desk etc. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.