Leading Indian BPO Improves Collections Operations with Virtual Contact Center
Online PR News – 04-August-2010 – – MELVILLE, NY – July 27, 2010 – CosmoCom, the global leader in Contact Center Consolidation 2.0, announced that leading Indian call center outsourcer, Epicenter Technologies, is improving their collections services utilizing the InstaCC cloud-based Hosted contact center offering from Tata Communications. Epicenter is using the CosmoCom-powered customer communication platform to support their blended inbound and outbound collections projects for their clients, which include many Fortune 300 companies. Epicenter Technologies Pvt Ltd (ETPL) is part of the US $2.4 billion Kalyani Group.
According to Epicenter, they selected the InstaCC, CosmoCom-based hosted contact center service for a number of reasons: the reputation for being a solid platform; the network-based architecture; the inherent scalability of the on-demand model; and the proven hosting reliability from industry leader Tata Communications. Furthermore, the option to add web and email to their contact channels supports their future plans.
"We have found InstaCC to be the best and most reliable customer service technology platform which ensures predictable performance to exceed our customers' SLAs," says Epicenter's CTO, Ashish Pachwadkar, "It has lived up to expectations and proven to be a great value for the money."
Besides using the service to handle skills-based routing of incoming calls in their call centers, Epicenter is finding success employing the platform for their late stage collections activities, running dialing campaigns 16 hours/day, six days a week.
CosmoCom's CEO, Ari Sonesh, commented, "This is a great example of how CCU provides the rich contact center feature-set required by outsourcers and collections agencies, as well as a showcase for the value of cloud-based contact center."
About Epicenter Technologies
Epicenter Technologies Pvt Ltd is one of India's Leading Customer Contact Centre's providing Voice and Non Voce Services in the areas of Collections, Sales and Customer Service. It is a joint endeavor of B. N. Kalyani - Chairman of the $ 500 Million Bharat Forge Group, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988. The vision, dynamism & business acumen of the promoters and the leadership of CEO Rajesh (Raj) Thankappan has nurtured Epicenter into a leader in Business Task Outsourcing for a large number of prestigious clients around the globe. Epicenter has invested in state-of-the-art infrastructure at its brand new Facility to ensure uninterrupted uptime connectivity for instant response.
CosmoCom™ provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. CosmoCom's Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.
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