Doing business online has certainly become the 'new normal' in many countries across the world. However, there are some particular skills and techniques that need to be learned for effective online trading. DHgate.com, a leading China wholesale trading platform, is teaching new and potential buyers and sellers how to use the DHgate.com system to their advantage with a fast, comprehensive e-commerce course on site.
Online PR News – 03-August-2010 – – Beijing, China – Buyers and sellers on DHgate.com are experiencing much smoother transactions on the major China wholesale trading platform since the launch of comprehensive DHgate.com e-commerce courses in the Help section of the website.
The e-commerce course comprises four modules:
• A 'Basic Learning' section
• An 'Advanced Learning' section
• A 'Case Study' section
• A 'Featured Tutorial' section
The Basic Learning section includes an overview of purchasing items, the escrow system and the 'My DHgate' area. The Advanced Learning section teaches buyers and sellers about managing orders, disputes and coupon codes, as well as finding more help for particular issues. The Case Study section shows these principles in action in simulated real-life situations, while the Featured Tutorials section has videos related to trading on DHgate.com's China wholesale trading platform.
Any questions that aren't resolved by checking the e-commerce course in DHgate.com's help section can be settled by the busy interactive forums on the website. The forums include information and discussions on topics such as:
• The basics of trading on DHgate.com
• Ideas and innovations that could improve the DHgate.com site
• Help with using particular site features
• Events and promotions on site
• Bestselling products in particular industries
• A chat area for free discussion
James He of DHgate.com says that the e-commerce courses have definitely made a difference to buyers' and sellers' experiences. "We now get far fewer basic questions coming through to customer service and in the forums. We have also had far fewer disputes and complaints since the e-commerce course part of the Help section was updated to its current format," Mr. He said.
DHgate.com is a leading online marketplace for the world’s small and medium size businesses and the largest China-based wholesale trading platform. Founded in 2004 by former Joyo.com CEO, Diane Wang, DHgate.com serves over 2.8 million registered buyers from 230 international locations and in excess of 400,000 China-based sellers. Offering over 20 million product listings at any one time, DHgate.com facilitates thousands of successful transactions per day. DHgate.com now employs over 400 full-time employees and generates annual transaction volumes well in excess of USD$300 million. DHgate.com received the Deloitte Technology Fast 50 China 2009 award.