Connect Technology is a fit for purpose, software as a service solution for telemarketing agencies and call centers.
Online PR News – 14-August-2014 – Knebworth, United Kingdom – Connect Technology increases productivity by a minimum of 50%.
Connect Technology is a fit for purpose, software as a service solution for telesales/ telemarketing agencies and call centers. Connect has been developed as a result of 25 years of telesales/ telemarketing experience having successfully completed over 7000 client campaigns.
The technology has been designed and evolved over 25 years to cope with the demands of medium to high volumes of calls and emails to and from customers and can completely track a business process for a customer service unit or manage the productivity of an outbound telesales unit for example.
Procom Connections hosted software platform is provided to clients for use by call center and telesales operators to help to improve the productivity and transparency of any inbound or outbound operation.
Users can access the hosted solution from anywhere in the world as long as they have an internet connection. They can be working from home, in the office or a combination of the same. The hosted service is provided via the cloud and users gain access using a remote desktop or web interface.
“We have found an increase in productivity of at least 50% plus a better level of transparency and accountability of our telemarketing agents then we ever had before.” Stuart Sims, Managing Director, Ixpertise Limited
Having been developed in a 3rd party outsourcing environment, Connect Technology has handled well over 7000 client campaigns in many years and therefore has very rich functionality that can only be gained with experience and not just written from the mind of a software developer. The main benefits are the levels of complete control of process and campaign transparency as provided via real-time reporting and wallboards.
About ProCom Connections
ProCom Connections (www.procoms.co.uk) is a professional B2B telesales and telemarketing business with 30 years of expertise in Media and Event Telemarketing, a trusted supplier of Entrepreneur’s Circle and with over 7000 successfully completed telemarketing campaigns.