TRG Customer Solutions Opening New Facility in Elkins, WV

New site to showcase TRG’s best-of-breed business process outsourcing capabilities and create up to 200 skilled jobs locally

Online PR News – 31-July-2010 – – July 29, 2010

Jacksonville, FL – TRG Customer Solutions, a leading global business process outsourcing (BPO) provider of customer management solutions and technologies, announced today, that it has successfully secured a contract for the provision of inbound customer services for a leading telecommunications company. As part of the agreement, TRG will be opening a new, state-of-the-art facility in Elkins, WV.

“Capitalizing on the Elkin area’s highly skilled work force, robust technology infrastructure, and rich educational and professional development environment, TRG Customer Solution’s new contact center will reflect the qualities that have made the Company a strong employer in the state of WV for over a decade,” said Frank Kelly, chief executive officer of TRG Customer Solutions.

TRG Customer Solutions is already one of the largest private employers in West Virginia. In order to fulfill the workforce requirements for its new operations center, TRG Customer Solutions will be conducting a large scale recruitment campaign in Elkins and anticipates hiring up to 70 associates by August 16th and another 200 associates in the subsequent few months. The Company will be offering attractive compensation packages and generous employee benefit plans which include hourly or fixed monthly salaries, performance based incentives, full health benefits for all employees, retirement benefits, and other benefits.

"We're excited to be here," Kelly said. "We chose to open this center here because the area offers a workforce with strong customer service experience, the local government is extremely supportive, and because of the city’s proximity to our regional sites in Charleston, WV and Pittsburgh, PA." The TRG Customer Solutions’ contact center will operate from 9 a.m. to 7 p.m. Mondays through Fridays.

As part of this recruitment effort, TRG Customer Solutions is now advertising for open Customer Service and Management positions in Elkins, WV that pay up to $10.00/hr and include Company paid training. Interested applicants are encouraged to apply online at All interested applicants are also invited to join the Company at their OPEN HOUSE session, taking place on Wednesday, July 28th and Thursday, July 29th in Elkins at Workforce West Virginia / Job Service, 1 Pleasant Ave, Suite 2, Elkins, West Virginia 26241 (Tel: 304-637-0258). Applicants are urged to apply on line before coming to the open house.

About TRG Customer Solutions:
Headquartered in Jacksonville, FL, TRG Customer Solutions is a leading global business process outsourcing (BPO) provider of customer relationship management (CRM) solutions and technologies. The Company supports more than 175 global clients from 13 operations centers in six countries. The Company maintains over 5,000 workstations that support multi channel inbound and outbound communications via phone, web, email, direct mail, and fax. To learn more about TRG Customer Solutions, visit the Company’s website at

R. Steven Thomas, MS, PHR
Regional HR Manager