The CA&SE AUTOMATION TEAM was named a winner of a Stevie® Award in the IT TEAM OF THE YEAR category in The 20th Annual American Business Awards®.
Online PR News – 06-May-2022 – Dallas, TX – The CUSTOMER ADVOCACY & SERVICE EXPERIENCE AUTOMATION TEAM was named the winner of a BRONZE Stevie® Award in the INFORMATION TECHNOLOGY TEAM OF THE YEAR category in The 20th Annual American Business Awards®.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Monday, June 13. Tickets are now on sale.
More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Thought Leader of the Year, and App of the Year, among others. The Customer Advocacy & Service Experience Automation Team was nominated in the Information Technology Team of the Year category.
“I am grateful to work with a diverse super-team that doesn't stop at bringing their full-self to work, they bring their super-self, because the stakes are that high.” said David C. Williams, Assistant Vice President at AT&T. Williams has led the Customer Advocacy and Service Experience Automation Team since its beginning in 2018. The savings and revenue look impressive,” said one judge with hundreds of millions of dollars in impact the organization made in 2021. One of the biggest accomplishments championed by Williams and team was the solution they partnered on allowing agents to work from home at the beginning of the COVID-19 pandemic - a solution which is still in place and continuously enhanced. With new initiatives being deployed weekly, the Customer Advocacy and Service Experience Team expects to make an even greater impact in 2022.
More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“We are so pleased that we will be able to stage our first ABA awards banquet since 2019 and to celebrate, in person, the achievements of such a diverse group of organizations and individuals,” said Maggie Miller, president of the Stevie Awards.
Details about The American Business Awards and the list of 2022 Stevie winners are available at http://www.StevieAwards.com/ABA.
About Customer Advocacy & Service Experience Automation Team
The Customer Advocacy & Service Experience (CA&SE) Automation Team is an organization within AT&T focused on delivering new and innovative technology that streamlines processes, improves customer experience, and generates new revenue. The CA&SE Automation Team has made it a mission to drive significant reduction in work complexity and human touches through Robotic Process Automation. They also strive to discover and leverage creative partnerships to advance technology. Key functions within this organization include Hyper-Automation and Emerging Technology.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of The 2022 American Business Awards include HCL America, John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.