Last mile IoT solutions partnership optimizes labour and maximizes the customer experience.
12/07/2021

Pinnacle IP and inField Solutions partnership provides last mile IoT solutions to the food and beverage industry to improve financials and customer experience.

Online PR News – 07-December-2021 – Markham, Ontario – Last mile solutions offered by the inField Solutions and Pinnacle partnership optimizes the use of labour, while maximizing the customer experience for the restaurant and beverage industry.

Strategic partnership reflects emerging trend of leveraging innovation with a North American wide service footprint to offer last mile solutions.

MARKHAM, ON Dec 1st, 2021 – Pinnacle IP Solutions (Pinnacle), widely recognized as a leader in IT Networking, Programming, Implementation and Managed Services, and inField Solutions (inField) a technology company that builds IoT based last mile solutions, announced a new strategic partnership today.

The impact of COVID has been felt by many but possibly not more than by food and beverage industry. Through a partnership between Pinnacle and inField, a portfolio of solutions is available to increase revenue and improve on profitability, while improving the end customer’s experience.

“It is our mission to optimize how people work while maximizing the performance and profitability of our client’s business”, said Rakesh Tiku, President and CEO of inField Solutions, “with easy-to-use powerful solutions, such as Connected Cubbies and Smart Spaces (Dynamic Cleaning, Space Utilization, etc.).”

“The key to enjoyable user journey is all about the last mile of any solution, which includes the training, installation, and support experience, and this is where Pinnacle IP Solutions comes in”, says Rakesh.

This partnership comes at a time when companies are delivering solutions focused on their technology rather than the user journey.

“With Cubbies making their entrance into restaurants, strengthened by the COVID-19 pandemic and consumers’ wish for contactless pickup, it triggered our customers to reach out to us to source a solution. After reviewing numerous self-service ordering kiosks and pick-up cubbies it was clear that inField Solutions’ Connected Cubbies offering makes the experience simple, fast, and safe”, said Kevin Watson, President and CEO of Pinnacle IP Solutions. Furthermore, Kevin states, “Pinnacles Strategic Partnership with Connected Cubbies strengthens our comprehensive Managed Network and Technologies Services for the Quick Serve Restaurant and Hospitality Industry. Combining Connected Cubbies with our other supported technologies offers our customers with kiosk and diverse online ordering systems options an innovative, seamless, and contactless service.”

To learn more about inField Solutions and Pinnacle IP Solutions, please contact Barry Lee at blee@infieldsolutionsinc.com or Chad Hughes at chughes@pinnacleips.com.

About Pinnacle IP Solutions

We operate nationally across Canada and the United States. As a Pinnacle customer, you have access to expertise to help you regardless of how unique your restaurant concept or retail environment. Our numerous regional branches are fully equipped with service professionals, and our preferred partner networks ensure you get the support you deserve. Our team includes diverse backgrounds from IT Networking, Programming, Implementation to help you feel supported from the sale to installation and daily operation. In addition, our consultative approach with our Partner inField Solutions we ensure our clients that we understand their business processes enabling us to provide a solution tailored to the Customers' specific needs and expectations.

Pinnacle's Managed Services for restaurants and retail free our customers staff from spending valuable time and resources troubleshooting the technology. Enabling your team to enhance the customer experience, increase revenue, and maximize their time on other important outcomes for your business.

About inField Solutions

By studying how people work and live, we offer IoT solutions to better manage resources, increase productivity, introduce revenue streams, and reduce operating costs.

Our range of solutions include:

1. Smart Space Monitoring - Monitor common areas (work areas, amenities, lobbies, meeting areas, and bathrooms) for occupancy, dynamic cleaning, and disinfection requirements.

2. Parcel Management - Use smart lockers (Connected Cubbies) as an efficient and secure way to manage parcels, food, and groceries deliveries.

3. Water Leak Detection - Reduction in waste (time, labour, and materials), damage, and insurance premiums.