Playvox, the leaders in quality assurance and workforce management for the digital contact centre are to expand their operations within the EMEA region.
Online PR News – 11-May-2021 – London, UK – Playvox continues its rapid growth with the launch of its EMEA division, with a key focus on European operations and increasing its potential customer base.
Since the company was founded in 2012, Playvox has enjoyed global success as the leading CRM omnichannel contact centre provider of workforce engagement solutions management. They plan to launch their EMEA division, with the aim of seizing the opportunity of new markets and delivering excellent quality assurance for omnichannel interactions and enhancing the customer experience.
Each of their products has been created to improve the customer and agent experience from real-time intelligent forecasting and scheduling of your workforce, to integrated quality assurance, performance management, coaching, learning and agent motivation and customer feedback tools.
Current operations place priority on key areas of the contact centre model with an aim to streamline the optimisation process, these are as follows: Quality, Performance, Learning, Coaching, and Motivation.
These products have been recognised by G2 as the top-rated QA and Workforce Management software for contact centres, also scoring highest for its usability, meeting the requirements of each client and having strong relationships with them. G2 scores products in the QA software category based on products reviews from existing clients and integrated data from online sources which include social channels.
As their global brand continues to grow, with hundreds of customers across a total of 34 countries, the expansion of a European division that will focus on working with clients across this region aided by the establishment of a UK presence.
This follows on from recent milestones which has seen the business receive a $25 million investment from Five Elms Capital.
Lee Cottle, European Director at Playvox has said: “Our global view of business has always led to Playvox operating worldwide but by founding a local presence for our European audience, staff and customers we are confident that existing and future clients will benefit from that localised understanding of challenges our clients face and offering customised and employee-driven needs in this digital age.”
Cottle adds that Playvox is a: “Cloud-first digital company solving challenges associated with the modern contact centre by maximising the impact of resourcing to service customer needs, giving capabilities to enhance experiences delivered by the most expensive resource (humans) creating a step change for the contact centre industry focusing on optimising the experiences of customers and employees alike”.