Conversational AI and Virtual Assistant Bots for Contact Centers
Online PR News – 09-March-2021 – Singapore, Canada & India – Consilium Software, a world-leading provider of enterprise software for unified communications and contact centers, today announced the general availability of its UniCh.AI™ solution. UniCh.AI allows contact centers to create intelligent conversational chatbots and turn their contact flows into natural conversations to provide personalized experiences for callers. Chatbots powered by Consilium UniCh.AI are designed to eliminate long wait time for customers and provide immediate and convenient workflow-based responses or messages to deliver superior customer service across all digital platforms.
Offering flexibility, enterprise-level security, and best-in-class data privacy features, UniCh.AI is a leading conversational AI platform which maintains context and manages the dialogue, dynamically adjusting the responses based on the conversation, so that contact centers can perform common tasks and address many customer inquiries through self-service interaction with the bot. In addition, UniCh.AI can be a virtual assistant to agents, serving as a responsive knowledgebase to assist agents during live customer calls.
UniCh.AI provides built-in integrations with most of the top-20 CRM’s using REST APIs. Contact centers and technology partners can avail Consilium’s pay-as-you-go pricing, which makes it a cost-effective solution to step into conversational AI capability. Using the most advanced Google Dialog flow AI technology, a chatbot powered by UniCh.AI can be attached to a non-voice contact flow to recognize the intent of the caller, ask follow-up questions, and provide answers. UniCh.AI can be integrated with any mobile or desktop application with customers getting access to various services using these applications and giving organizations an incredible opportunity to expand their market reach.
“More and more businesses have increased spending on chatbot technology as AI-based workflows make them stand out in the market as being more responsive and effective than their competition and making it possible to capture online leads more effectively. While most chatbots try to mimic human interactions, UniCh.AI is more than a chatbot – it keeps interactions intuitive and repeatable, using configurable scripting and helps enterprises to answer and resolve a high percentage of their routine customer inquiries without any human intervention,” said Pramod Ratwani, Founder and CEO of Consilium Software.
With UniCh.AI customers can perform self-service tasks such as requesting a balance on an account or scheduling an appointment without the need to speak to an agent. Consilium UniCh.AI customers globally include some of the world’s largest BFSI’s and Smart City projects.
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 32 continuous years. We integrate experiences not just channels.
For more information, please visit: https://www.consiliuminc.com
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