With fantastic customer reviews and recommendations, Zonka Feedback has been again recognized as ‘High Performer’ by G2 in its Grid report of Winter 2021.
Online PR News – 28-December-2020 – Gurugram, Haryana – Zonka Feedback, a leading Employee and Customer Experience Management Platform has been again awarded with the title of ‘High Performer’ in G2 Grid for Winter 2021 in the category of Experience Management.
In the Fall 2020 Grid report also, Zonka Feedback was given this recognition by G2 Crowd. Receiving such a prestigious recognition consecutively itself proves Zonka Feedback to be a consistently growing popular brand.
The reviews and ratings given by the customers on G2 Crowd support the fact that Zonka Feedback is continuously growing in the domain of Customer Experience. Getting recognized on a platform like G2 crowd, where unbiased ratings are obtained from the users for the software attributes like ease of use, quality of support and ease of setup; clearly speaks the success of the tool in terms of boosting CX. The market presence of Zonka Feedback and the reviews given by the customers played an important role for Zonka Feedback to be awarded this recognition in the Experience Management Category.
Zonka Feedback’s robust functianlities and advanced features help its clients to not only gather feedback from their customers and employees but also take a step ahead to Close the Feedback loop effectively. With the functions like custom alerts, clients are able to set up instant alerts as per their requirements and get notified in no time about the feedback received. With its advanced filter options, Zonka Feedback helps to get any type of reports required by the client, supports team collaboration, tasks assignments and closed loop procedures to ensure customer satisfaction.
Moreover, companies can conduct any type of surveys including the surveys to measure CX metrics like NPS, CSAT and CES with advanced reporting features of this platform. Being a tool designed for both startups and large enterprises, Zonka Feedback is easy-setup-up and use. With its integrations, APIs and Webhooks; Zonka Feedback is easily connectable with other tools and apps and supports automated processes.
“At Zonka Feedback, we’re continually working hard and enhancing our Feedback and Customer Experience Management Platform to help businesses round the globe launch their Feedback Campaigns with ease and enhance Customer Experience like never before. On our journey, it is very thrilling to receive this recognition from G2 again as it reflects our commitment in providing our customers with the best-in-class solution. ” said Sonika Mehta, Co-Founder at Zonka Feedback.
About G2 Crowd
G2 Crowd is an online platform that help the companies, investors and analysts to select the right software for their business by offering reviews and rating from authentic users. It helps in comparing different softwares on the basis of quality of support, ease of use and setup and choose the best among them based on peer reviews and social data. For more information, visit http://www.g2crowd.com
About Zonka Feedback
Zonka Feedback is a leding Employee and Customer Experience Management Platform that enables the businesses across the globe to manage employee and customer experience. It is a multichannel platform that facilitates to capture feedback, analyze, get reports and work with team collaboration to close the feedback loop and transform customer experiences. The software enables businesses to measure Customer Feedback with the right CX Metrics (NPS, CES and CSAT) across all customer touchpoints, get real-time Feedback Reports, Trends, and Insights. Companies use Zonka Feedback CX Platform to drive result-oriented actions to improve Customer Experience and enhance Customer Satisfaction. For more information, visit https://www.zonkafeedback.com/blog/zonka-feedback-is-a-high-performer-in-the-g2-grid-for-experience-management-for-winter-2021