Partnership enables Exchange Communications to deliver greater value to customers, from SMEs to the largest multi-site enterprises
Online PR News – 23-May-2014 – East Kilbride/Scotland – Exchange Communications, one of Avaya’s leading Platinum Enterprise Partners, is teaming up with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, quality management, interaction analytics, customer feedback and workforce management solutions. This new partnership will enable Exchange Communications to enhance its range of contact centre solutions and deliver greater value to customers, from SMEs to the largest multi-site enterprises.
“We are very excited about this partnership with Sinclair Voicenet as it enables us to expand our product portfolio to meet the needs of our customers who want an efficient way of recording calls or require more advanced contact centre applications,” commented Michael McMillan, Operations Director for Exchange Communications. “This is a great opportunity for both companies that share the same ethos of putting customer experience and service above all else.”
Sinclair Voicenet is a Platinum Partner for NICE Systems, the leading supplier of interaction recording and contact centre applications, and is the only company in the EMEA region to qualify as a NICE Master Distributor, the ultimate level of accreditation. The company has also recently announced a partnership with ASC, a leading global developer of innovative software solutions to record, analyse and evaluate communications.
According to Peter Gough, a Director of Sinclair Voicenet: “We are committed to building close working relationships with systems integrators and channel partners and are delighted to be working with Exchange Communications, one of the UK’s most successful independent providers of business telecom solutions. Together, we can provide customers with market leading solutions that will enable them to comply with regulatory requirements and achieve significant performance and efficiency improvements, whilst receiving the highest possible levels of service and delivery from our new partnership.”
About Sinclair Voicenet
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. Based in East Kilbride, we provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and is the only company to qualify as a NICE Master Distributor, the ultimate level of accreditation. We are regarded by NICE Systems as the UK’s leading expert in the deployment of NICE services and solutions and also work on behalf of other approved NICE resellers. For further information, please visit www.sinclairvoicenet.co.uk