Vendor will supplement live demonstrations of its Customer Interaction Centerâ„˘ (CIC) contact centre and UC platform with case studies highlighting successes in government institutions across the Middle East
Online PR News – 19-May-2014 – Riyadh, KSA – RIYADH, KSA - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced its participation as one of the sponsors at the Kingdom e-Government Summit taking place in Riyadh, Saudi Arabia between 18-19 May, 2014. With increasing government focus in the Kingdom on e-services and deployment of the latest technologies, Interactive Intelligence sees the Summit as an ideal opportunity to engage with IT decision makers in public office and educate them about how the companyâ€™s flagship solution Customer Interaction Centerâ„˘ (CIC) can help transform and modernize their contact centre and unified communications infrastructure.
Safwat Alshawaf, territory manager, Saudi Arabia at Interactive Intelligence says, â€śSaudi Arabia is the largest ICT market in the Middle East region. The biggest driving force behind the success of the IT market in Saudi Arabia has been government spending. Such investment is psychologically important to the private sector as it infuses a high level of confidence and permits the cash-flow necessary for the kind of boom we have been witnessing. Currently, a majority of government organizations are evolving to Unified Communications and adopting the latest technologies in their contact centres in an effort to provide better services and streamline communications with citizens. This is where we believe our technology can provide significant value. We already have a number of prime customer references in government entities across the region and we hope that our discussions at the Summit will help us make further inroads into the public sector in the Kingdom.â€ť
The Interactive Intelligence flagship solution, Customer Interaction Centerâ„˘ (CIC), is an all-in-one IP communications software suite that can be deployed in the cloud or on-premises. It offers contact centre, unified communications, and business process automation functionality to organizations of all sizes and types.
According to the organizers of the Kingdom e-Government Summit, in 2014, Saudi Arabiaâ€™s government is expected to spend US$ 12.4 billion on information communications technology and improving e-Government services. This includes 320 new e-Government projects at a cost of more than US$ 2.1 billion. The 5th Annual Kingdom e-Government Summit aims to build awareness and accelerate the integration of e-Government in the day-to-day activities of the public sector and the services it offers to businesses and citizens. More information about the Summit can be found at http://kingdomegovsummit.com/
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The companyâ€™s solutions, which can be deployed in the cloud or on-premises, are in use by more than 6,000 customers worldwide. Interactive Intelligence is among Software Magazineâ€™s 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years. In 2013 it received the Frost & Sullivan EMEA Contact Centre Company of the Year Award. The company was founded in 1994 and employs more than 1,800 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or email@example.com. Visit Interactive Intelligence on the Web at www.inin.com/ae-sa; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
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Territory Manager, Saudi Arabia
Mobile : +966 552804888
Email : Safwat.Alshawaf@inin.com