Bay Area auto repair shop wins five straight Talk of the Town Customer Satisfaction Awards for receiving high customer satisfaction ratings.
Online PR News – 24-April-2014 – Sunnyvale, California – Earning the highest possible rating of 5 stars for 2014, Anchor Auto Body was recently awarded its fifth consecutive Talk of the Town Customer Satisfaction Award in the Automotive — Auto Service & Repair category. This fifth straight award has earned Anchor Auto Body the prestigious Sapphire Award.
The Talk of the Town Awards, presented by Talk of the Town News, honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CM Power Rating. Only those that receive a 4-star to 5-star rating receive the Talk of the Town Customer Satisfaction Award.
Anchor Auto Body is consistently dedicated to offering the highest level of customer service and quality of work. The shop’s five Talk of the Town Customer Satisfaction Awards are a testament to its success in this area. “The entire team is excited and motivated by this fifth consecutive award,” says Betsy Trago, who owns the shop with her husband Tom Trago. “We’re taking customer satisfaction to a higher level.”
One way the shop is doing this is with its recently upgraded website, designed to be professional, clean and easy to navigate. “It also includes Autowatch, a program that allows customers to view the repair status of their vehicle online,” says Trago. “We have also implemented texting and emails as a way of keeping customers up to date.”
A customer survey on the recently updated website helps Anchor Auto Body continue to improve its service, reaching even higher levels of customer satisfaction. “Our staff is committed to ensuring your satisfaction with our courteous customer service and quality repairs,” says Trago. “We are passionate about performing our best.”
Trago and the team at Anchor Auto Body are truly appreciative to their customers for recognizing and honoring their efforts. “We value and appreciate our customers,” says Trago. “Thank you for giving us the opportunity to repair your vehicle.”
Several factors have been essential contributors to the shop’s successful customer service initiatives, according to Trago, including the staff. Anchor Auto Body employs I-CAR-certified employees, and is an I-CAR Gold Class Shop. “Our staff is friendly, professional and empathetic,” says Trago.
About Anchor Auto Body
In business since 1979, Bay Area repair shop Anchor Auto Body provides comprehensive auto body repairs for all makes and models, from fixing small dents to completely restoring vehicles involved in major collisions. The shop features the latest equipment in automobile reconstruction, and these state-of-the-art systems are in full compliance with environmental laws.
Amenities offered by Anchor Auto Body include pick-up and delivery service; rental car assistance; and a clean, comfortable customer lounge.
Anchor Auto Body is located at 1028 West Evelyn Avenue in Sunnyvale. The shop is open Monday through Friday from 7 a.m.-6 p.m. and Saturday from 10 a.m.-4 p.m. For more information call 408-737-8673 or go online to www.anchorauto.com.
About the Award and Sponsor
This is the sixth year Talk of the Town News has honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsor, please contact Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.